Phongpol
Amazing Support Team!
Amazing Support Team!
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Shopper Approved (shopperapproved.com) has 769 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Phongpol
Amazing Support Team!
Owen W.
I have managed our companies reviews with Shopper Approved for a few years now and the level of customer service and support has been absolutely stellar! I recently made A LOT of changes to our site structure and have submitted MANY tickets and support has been extremely responsive (almost instantaneous) which has allowed me to get our products updated and reviews coming in flawlessly. If you are reading this and debating whether to use Trustpilot or Shopper Approved, my vote is Shopper Approved - as we switched from Trustpilot to go to Shopper Approved and have been extremely happy with our decision.
EBG
Really like this company! They help set us up and we are getting reviews. The customer service representatives are helpful and IT folks are top notch at getting things set up. This will help our company from a customer service standpoint.
Mark
We had some Shopper Approved reviews stuck in pending status, and we were not sure why. I called Shopper Approved support, and BayLee was amazing in explaining what the issue was, and she also helped update all our pending reviews to active status.
Mo S.
Best Customer Service and Technology! We have been working with Shopper Approved and found they have an incredible staff and the technology behind them truly supports us a a customer of Shopper Approved. I think every business that is looking to provide a better service and know how customers feel - should be using this company its genius.
Daniel S.
Great company to work with.
Meyer
Easy integration, and friendly staff. I Really enjoy dealing with this company. - This is our second integration with Shopper Approved.
Steve M.
Very happy customer. I use Shopper Approved for two of my businesses. They are far-and-away the best value option out there for collecting reviews. Other companies are very expensive, pushy, and salesy. Shopper Approved offers equal value at lower cost and with such better customer interaction.