Shopper ApprovedReviews of shopperapproved.com

4.5769 reviews
Internet & Software
155 31st St., Ogden, Utah

Shopper Approved

About Shopper Approved

Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************

Shopper Approved (shopperapproved.com) has 769 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: shopperapproved.com
Website: shopperapproved.com
Category: Internet & Software
Location: Ogden, Utah
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Shopper Approved

Shopper Approved (shopperapproved.com) has 769 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: shopperapproved.com
Website: shopperapproved.com
Category: Internet & Software
Location: Ogden, Utah
Listed on Five Star Index: 2026

Bill B.

Jun 13, 2018

Etrailer.com uses Shopper Approved with…

Etrailer.com uses Shopper Approved with every review 5 stars. But out in the real world there are many complaints, mainly about customer service and returns. They ignore your emails, and when you call make up a lame excuse and don't follow through with what they said they would do. There is no place on Shopper Approved to leave a review, so how do they get them? And every one 5 stars? At the bottom the the S A site, there is a link to Site Jabber, where you can also leave reviews. I made my 2 star review of etrailer.com and received an email from site jabber saying my review was live and click "here" to see it, saying "isn't it pretty?" Yea, pretty hard to find, because I couldn't.

Response from Shopper ApprovedJun 13, 2018

Hey Bill! Thanks for reaching out. We're sorry that you're having issues reaching Etrailer.com. I can assure you though that the reviews we have collected for them are legitimate though. If you look at their certificate with us at https://www.shopperapproved.com/reviews/etrailer.com/, you'll see that they have reviews with star-ratings 1-5. We collect reviews for Etrailer.com by allowing them to send an email after a consumer has made a purchase on their website. This ensures that we are only collecting reviews from people who have a proven experience with the company, instead of allowing anybody to leave a review on their company profile. As for finding your specific review, that may be more difficult simply because Etrailer.com has collected over 200,000 reviews with us. We would be happy to confirm that your review has been posted though! You can reach out to us at [email protected] or respond to this and provide your email and we can make sure your review was posted without any issues. If you did not receive an email to leave a review through Shopper Approved with Etrailer.com, you can reach out to us about that as well. Some follow-up emails are delayed for a few weeks to make sure a consumer has received their product and had a chance to form an opinion about it, but we want to make sure you get the chance to leave your feedback through us. Again, you can respond here with your email address and order number or reach out to [email protected]. Thanks! -Shopper Approved Team