I had a wonderful experience.i just used the silverware for Father’s Day. Your product exceeded my expectations and it arrived carefully packaged.
Response from ModernyJun 19, 2024
Thank you for sharing your wonderful experience with us. We're thrilled to hear that our silverware added a special touch to your Father's Day celebration and exceeded your expectations. Ensuring our products arrive carefully packaged and in perfect condition is a top priority for us.
Your positive feedback is greatly appreciated and encourages us to continue delivering high-quality products. If you have any further questions or need assistance, please feel free to reach out. We're always here to help.
ML
Melinda L.
5 stars all the way☆☆☆☆☆
Their customer service is so fast and professional and the item I bought is so awesome! Its a Cmas gift and I know my friend is going to LOVE it!
Response from ModernyJun 15, 2024
Thank you so much for your wonderful feedback! We're delighted to hear that our customer service team provided you with a fast and professional experience. Ensuring our customers are satisfied is our top priority, and it's fantastic to know that we met your expectations. Your positive experience is exactly what we strive for.
We’re equally excited to hear that you’re pleased with your purchase! Knowing that it will make a great Christmas gift for your friend truly warms our hearts. If you need any further assistance or have any questions, please don't hesitate to reach out.
NJ
Natalie J.
My purchase hasn't arrived
I ordered a cupboard organiser 13 days ago and paid extra for quick delivery. I received a shipment notice 24 hours later but I've not received the item since or had any replies fto my emails chasing my delivery. Very bad customer service experience and based on that I wouldn't recommend. There are simar businesses out there with far better customer care.
Response from ModernyJun 12, 2024
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. This is certainly not the level of service we strive to provide. We apologize for the delay in your order due to higher-than-usual demand. Despite our best efforts, unforeseen factors such as logistics issues, accidents, traffic, natural disasters, carrier route changes, weather conditions, and staffing shifts can occasionally cause delays. Thank you for your understanding and patience. Please be assured that we take your feedback seriously, and we are committed to resolving this issue promptly.
To address your concerns immediately, we will investigate the status of your shipment and ensure that your organizer is delivered as soon as possible. Additionally, Upon reviewing our records, we haven't received an email from you regarding your concern. Please ensure you're contacting the correct customer service email at [email protected]. We look forward to receiving your email and assisting you promptly. We appreciate your patience and understanding, and we hope to restore your confidence in our services.
Should you have any further questions or require additional assistance, please do not hesitate to contact us.
GR
Glennis R.
Cheap looking
I ordered a throw which looked great but when if finally arrived (late) it was thin and cheap looking. Serves me right for buying online.
Response from ModernyJun 11, 2024
We're truly sorry to hear about your experience with our product and the delay in its delivery. We understand how frustrating it can be when an item doesn’t meet your expectations, and we apologize for any inconvenience this has caused. Please know that your feedback is taken seriously, and we are committed to improving our products and services based on our customers' experiences.
We'd love the opportunity to make this right for you. Please contact our customer service team so we can discuss how we can better meet your needs in the future. Your satisfaction is important to us, and we appreciate your understanding and patience.
IB
ISABELLE B.
The product was as great as expected
The product was as great as expected! The quality is awesome!
Response from ModernyJun 11, 2024
Thank you so much for your positive feedback! We're thrilled to hear that our product met your expectations and that you’re satisfied with the quality. We strive to deliver the best for our customers, and knowing that we've succeeded brings us immense joy.
Your satisfaction is our top priority, and we’re delighted to have made your experience a great one. If you have any further comments or need assistance with anything else, please don’t hesitate to reach out. We look forward to serving you again soon!
NE
Neil
No legal labelling for fire resistant, or washing. Does not comply with GB import.
Chinese made Sunshine Floral Quilt.
30 June 2024 Moderny have done absolutely nothing about the complaint. They answer the complaint with nonsense to make it look like they care. They don’t.
I did not know the product would be travelling 5000 miles or I definitely wouldn’t have purchased.
I don’t buy products that have to fly. As the tracking shows air.
The quilt has no washing instructions on the product itself. This implies it has not been stress tested at source/ washing or fire.
No fire safety label on item.
No label on item at all.
Does not comply with British standards at all. In that there are no labels stating anything.
I shall be reporting this item to HM Treasury.
The item arrived squeezed and crushed into a plastic outer-no internal packaging and part of the outer packaging was obviously split it was so thin and the quilt was naked to external transit, and dirty.
Response from ModernyJun 10, 2024
Thank you for your detailed feedback regarding the Sunshine Floral Quilt. We deeply apologize for any inconvenience caused by your purchase experience. Our primary goal is to ensure our customers receive high-quality products, and it is clear we did not meet your expectations this time. We are currently reviewing our shipping processes to ensure transparency and sustainability, and we regret that the quilt's long journey and air shipping were not made clear to you at the point of purchase. Please know that due to logistical challenges, we had to fulfill orders directly from the manufacturer. Normally, our fulfillment center operates out of Los Angeles, California. We will work diligently to provide more detailed product information and shipping methods in the future.
All our products are meant to comply with safety standards, including fire safety and proper labeling for washing instructions. It is unacceptable that your item was received without these important details and in such poor packaging. We will escalate this matter to our quality control team and take the necessary actions to prevent such occurrences.
To address your concerns, Please contact our customer support team at [email protected] so that we can promptly address your concerns and find a solution that exceeds your expectations. We apologize for any inconvenience this has caused and appreciate your patience and understanding.
CB
CATHERINE B.
I received the items ahead of what I…
I received the items ahead of what I was expecting thank you. Not always so impressed by the quality of the material used but the concept is okay.
Response from ModernyJun 7, 2024
Thank you for your feedback! We're glad to hear that your items arrived ahead of schedule. Ensuring timely delivery is a key part of our commitment to excellent service, and we're pleased that we were able to exceed your expectations in this regard.
We appreciate your honesty regarding the quality of the materials. Your insights are valuable as they help us to continually improve our products. We're committed to offering designs that resonate with our customers, and we will take your comments into consideration for future enhancements. If there's anything specific you'd like to discuss or any way we can assist you further, please don't hesitate to reach out. Thank you for choosing us and for sharing your thoughts!
J
J
The product is of very low quality
The product is of very low quality and broke before I was able to use it.
I asked for a refund and unfortunately company policy only allows for products to be replaced.
Response from ModernyJun 7, 2024
We're truly sorry to hear that your product arrived in such poor condition and that it broke before you could even use it. We understand how frustrating this must be, and we sincerely apologize for the inconvenience. Ensuring our customers receive high-quality products is our top priority, and it’s clear we fell short in this instance. We take such feedback seriously and will be looking into the issue with our quality control team to prevent this from happening in the future.
We value your satisfaction and would like to address your concerns. Please contact our customer service team directly at [email protected]. We appreciate your patience and understanding as we work to resolve this issue for you.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
