Thank you for taking the time to share your feedback with us! We are thrilled to hear that our product worked out well and met your expectations for what you needed. We strive to deliver reliable solutions that make everyday life easier, so knowing we hit the mark for you truly brightens our day.
If you ever have any questions, need assistance with a future order, or have further feedback to share, please feel free to reach out to our team. We truly appreciate your support and look forward to serving you again soon!
KH
Klara H.
Love the colourful figurine statues but…
Love the colourful figurine statues but they only sent one first and the rest later and I had to pay tax twice
Response from ModernyAug 8, 2026
Hi Klara,
Thanks so much for leaving a review! We’re thrilled to hear how much you love the colorful figurine statues and that they look great in your space.
We are so sorry for the inconvenience and frustration caused by having to pay customs tax twice due to the split shipment. We really appreciate your feedback, as input like yours helps us refine our multi-item delivery process to prevent hassle like this in the future. Please don't hesitate to reach out to our support team directly so we can make this right for you!
LH
Lara H.
Great customer service after delivery snafu
I ordered a bunch of things on sale from Moderny back in March, and initially, did not receive email updates regarding the status of the delivery. I assumed it would be several weeks just because it's coming from overseas, but once I still didn't see updates regarding delivery into April, I reached out to customer service to figure out what had happened. Apparently, delivery was attempted while I was away during the last week or so of March, and the items were sent back. I'm not sure if this was a mistake on my end (usually I don't request signatures for packages), however regardless, the Moderny team was very responsive. They helped reship the majority of the items, save for one that went out of stock, which they promptly refunded. I've been satisfied overall with the quality of what I ordered, and despite taking longer than expected, I felt reassured throughout the whole process due to the communicativeness of the customer service folks.
Response from ModernyJul 22, 2026
Thank you for taking the time to share your experience with us. We sincerely apologize for the lack of delivery updates after your order was placed and understand how concerning that must have been. We appreciate your patience while your order was in transit and are glad you reached out so we could help identify what had happened with the delivery attempt.
We’re pleased to hear that our customer service team was able to assist with reshipping most of your order and promptly refunding the out-of-stock item. It’s especially rewarding to know that you were satisfied with the quality of your purchases and felt supported throughout the process. Your feedback is invaluable, and we’ll continue working to improve our shipping communication to provide an even better experience in the future. Thank you for choosing Moderny, and we look forward to serving you again.
RE
Rese
Package Received
I have received my package.
Moderny contacted me directly and we were able to have my package tracked and delivered.
They responded to my concerns and resolved my issue.
Response from ModernyApr 28, 2026
Thank you for taking the time to share your experience! We’re very glad to hear that our team was able to connect with you directly, provide tracking support, and ensure your package was successfully delivered. Keeping you informed and addressing concerns promptly is always our priority.
We truly appreciate your patience and are happy we could resolve the issue to your satisfaction. If there’s anything else you need or if we can assist you further, please don’t hesitate to reach out, we’re always here to help!
AM
Ann-Marie C.
The blanket was much thinner than what…
The blanket was much thinner than what I expected. I live in Canada so thicker blankets are better for me.
Response from ModernyFeb 1, 2026
Thank you for sharing your honest feedback with us. We’re sorry to hear that the blanket didn’t meet your expectations in terms of thickness, especially given Canada’s colder climate. We completely understand how important warmth and comfort are, and we appreciate you taking the time to let us know.
Your comments are valuable and help us improve both our product descriptions and future offerings. If you’d like help finding a thicker, warmer option that’s better suited to your needs or if there’s anything else we can assist you with. Please don’t hesitate to reach out. We’re always here to help make things right.
RE
Rebecca
Pretty good but sent me an item I did not order
The merchandise I ordered were as expected and quite nice. However, I ordered a bedspread but was sent a bedspread that I DID not order. There was a note enclosed stating that the company hoped that I liked it. I do not. Now I have yo go through the hassle of calling customer service, hopefully getting instructions on what to do with it, a taking it to some delivery service. Also, there was no packing list so I will have to hope that the person I speak with can find the appropriate item number and thus I can get a refund for something that I did not order and do not want.
All of this could have been avoided if someone could have either telephoned me to affirm my approval for the replacement - or better, refund the cost of the item and send me the items I DID order. And re the date of this experience, there is no option for “shortly after I received it but I don’t remember the exact date”.
Response from ModernyNov 15, 2025
Thank you for taking the time to share this feedback with us. We’re truly sorry for the frustration caused by receiving a bedspread you didn’t order and for the inconvenience of having no packing slip included. This is not the experience we want for our customers, and we understand how disappointing it is to spend extra time resolving an issue that could have been prevented. We appreciate your patience, and we’re committed to making this right as quickly and smoothly as possible.
Our team will be happy to assist you with return instructions and ensure you receive the correct item. We also appreciate your note about the missing date option, and we will share this with our support team to help improve future survey selections. Thank you again for bringing this to our attention, and please know we’re here to support you every step of the way.
JE
Jesper E.
I LOVE your blankets and the quality is…
I LOVE your blankets and the quality is over the top. I have bought 5 of them in different sizes, and will most certainly buy more. Even made family members buy them and recently bought one, as a gift for family
BUT.. The mystery items. That's not even close to be worth it. Yes I know I shouldn't expect anything, but I did, only because of the quality of the other product I have bought.
Response from ModernyNov 2, 2025
Thank you so much for your kind words and continued support. We’re truly delighted to hear how much you love our blankets! It means a lot to know that not only have you added several to your own home, but that you’ve also shared them with your family. Your trust in our quality and craftsmanship is the highest compliment we could receive.
We also really appreciate your honest feedback about the mystery items. We’re sorry to hear that they didn’t meet your expectations, especially given your great experience with our other products. Your input helps us improve, and we’ll make sure your comments are shared with our product team so we can enhance the value and excitement of future mystery items. Thank you again for being such a loyal customer, we truly value you and hope your next experience exceeds every expectation.
SD
Sri Dewi B.
I like the product and not so long I…
I like the product and not so long I received it
Response from ModernyOct 19, 2025
Thank you so much for your kind feedback! We’re delighted to know that you’re happy with your purchase and that it arrived in a timely manner. It’s always wonderful to hear when our customers are satisfied with both the product and the delivery process.
We truly appreciate your support and trust in our brand. Should you ever need assistance or wish to explore more of our collection, please don’t hesitate to reach out. We’re always here to help and look forward to serving you again soon.
