ModernyWe are your trusted source for all modern home decor items!
Moderny (shopmoderny.com) has 472 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Susan S.
Great customer service.
Response from ModernyOct 1, 2024
Thank you so much for your kind words! We're truly grateful for your support and are delighted to know that you're happy with the service. Providing excellent customer care is our top priority, and it's wonderful to hear that we met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help!
customer
I order 4 bamboo glass jars. Two of the four shattered in transport. The company representative was timely, professional and more than happy to assist me with this matter. I was informed every step of the way. After I received the replacement jars. The representative confirmed with me to make sure I received them. I love good customer service. I will continue to patron with them. Thank you.
Response from ModernyOct 1, 2024
Thank you so much for taking the time to share your positive experience! We’re thrilled to hear that our team provided you with timely and professional assistance throughout the process. We understand how disappointing it must have been to receive shattered jars, and we’re glad that our team could resolve the issue quickly for you. It's great to know that you felt informed and supported every step of the way. Your kind words mean a lot to us, and we’re honored that you’ll continue to be a valued customer. We strive to provide exceptional service and quality products, and your feedback lets us know we’re on the right track. If there’s anything else we can do to assist you, please don’t hesitate to reach out. Thank you once again for choosing us, and we look forward to serving you in the future!
David - Vanessa B.
Ordered the stained glass book lamp. Received a nasty cheap lump of badly painted plastic I would not even put out in a garage sale. It looks nothing like the advertisement. Have contacted Moderny to arrange a return. Happy to pay the postage - Moderny's return method requires me to pay $267 US dollars to process the return. I am horrified but not surprised. 1 Oct - Moderny office confirms return label fee correct. This is a clear method to avoid returns. Given the previous reviews the company is in full knowledge of the low quality of the product. The reply to this review is disingenuous.
Response from ModernySep 30, 2024
We sincerely apologize for the disappointment and frustration you’ve experienced with your stained glass book lamp. It’s concerning to hear that the item you received fell so far below expectations, and we completely understand your dissatisfaction. We strive for accuracy in our product descriptions, and it’s clear that this has not been your experience. Regarding the return process, the $267 charge you encountered seems extremely high, and we will immediately investigate this as there may have been an error in the computation. This is not the level of service we intend to provide. Please reach out to us directly so we can work with you to resolve this matter promptly. We appreciate your patience and want to ensure you receive a fair and satisfactory resolution.
Consumer
Product is good, friendly service, & company is always reachable through e-mail if there is ever a problem
Response from ModernySep 26, 2024
Thank you so much for your positive feedback! We’re thrilled to hear that you’re happy with our product and service. Ensuring top-notch quality and a friendly, helpful experience is our top priority, and it’s wonderful to know that we’ve met your expectations. We’re also glad that you find our communication channels convenient. Our team is always here to assist you, and if you ever have any questions or concerns, don’t hesitate to reach out to us via email. Your satisfaction is our main goal, and we're always just a message away!
Nancy C.
I do not feel what was advertised was what I received. “Stained glass book lamp” was not made of glass nor was it high quality. I spent $40 to get a cheap looking, plastic stack of books that when lit up, you can clearly see the paint lines of a crappy paint job.
Response from ModernySep 23, 2024
Thank you for sharing your feedback with us. We sincerely apologize that the "Stained Glass Book Lamp" did not meet your expectations and was not as advertised. We understand how disappointing it can be to receive an item that doesn’t live up to the quality you were expecting. Your experience is important to us, and we will review the product description and quality standards to ensure they are more accurately represented. We want to make this right for you. Please reach out to our customer service team so we can discuss potential solutions to improve your experience. Your satisfaction is our top priority, and we truly appreciate your understanding and the opportunity to make this right. Thank you for bringing this to our attention.
Mme GUERIN J.
I was weary about this company at first because it popped up as an ad of Facebook. However, I placed an order then soon emailed to cancel it. They immediately responded and asked why and offered competitive price for the item I wanted. It did come in a timely manner and the item was beautiful. I also received multiple correspondence with customer service until I receive the item, which didn't take long and they even emailed me back to see if I received it and if I was satisfied, which I was
Response from ModernySep 23, 2024
Thank you so much for sharing your experience with us! We completely understand your initial hesitation, and we’re so glad you decided to give us a chance. It’s wonderful to hear that our team was able to promptly address your concerns, offer a competitive price, and ensure your order was fulfilled in a timely manner. We always strive to provide not just beautiful products, but also excellent service from start to finish. Your satisfaction means the world to us, and we’re delighted that you appreciated the consistent communication throughout the process. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to make sure every experience you have with us is as smooth and satisfying as this one. Thank you again for trusting us with your order, and we hope to serve you again in the future!
Jean T.
The order received today was a goodwill gesture due to poor quality of a previous order. This replacement is even worse. The items are cheap and nasty. The sort if things you would put in a Christmas cracker. To be honest they have responded quickly and have offered to resolve the issue. So their customer service is very helpful.
Response from ModernySep 22, 2024
Thank you for reaching out to us, and we sincerely apologize for the disappointment caused by the replacement order you received. It’s truly disheartening to hear that the items did not meet your expectations, especially after your previous experience. We understand how frustrating it can be, and we are committed to resolving this matter for you. Your feedback is incredibly important to us, and we assure you that this is not the level of quality we strive to provide. We would love the opportunity to make things right by offering either a full refund or a more suitable replacement. Please let us know how you’d like to proceed, and we’ll ensure prompt action is taken. Again, we apologize for any inconvenience this has caused and thank you for your understanding.
Keverly D.
One of the items did not fit and I cannot seem to get in touch with the company I purchased them from to start a return
Response from ModernySep 20, 2024
We’re sorry to hear about the issue with your order. After checking our records, it seems we haven’t received any emails from you. To get this resolved quickly, please email us directly at [email protected] so we can assist you with the return process. We appreciate your patience and are here to make sure everything gets taken care of. Let us know if you need anything else, and we’ll be happy to help!
