This is a company that false advisories the product of their clothing items. I ordered a very expensive dress on this site and the dress was poorly made and although the site states returns are allowed in 30 days the site would only offer me a credit which I did not want. I disputed the charge since this is not acceptable at all. I would highly recommend to not order from this site they are just looking to take your money and the fabric they use to make their dresses is probability worth $20.00 and they are charging over $200.00.
Response from JAUSSep 15, 2023
Hi Carmella, all of our garments are made by leading Australian designed brands, and we’re sorry to hear you are disappointed with the quality. The Constantina Dress in particular is one of our best sellers. We have noticed you haven’t sent the dress back, unfortunately we cannot process a return without it being sent back to us.
Please reach out to our stylists at [email protected]. They can assist you with any questions regarding all of our dresses, including details on the fabrics, stretch factor and any other information you require prior to making a purchase.
JU
JuJu
Received two fantastic dresses, and follow through in communication with customer care
Initially, I had a challenge in getting a few questions answered via email, though with a bit of patience and repetition clarity was presented. I inquired for knowledge of a dress style’s future color releases, and did get to an answer of “very soon” and the expected color list. So I refreshed the page until the product was released, and received the dress I wanted in one of colors I needed for my wardrobe. The quality is excellent, so much that I would consider purchasing it in more than one color. Love it! And well priced. For the satisfaction upon arrival, I will shop with Jaus again, which will be my 3rd purchase.
I also called on the phone to ask about fit, compared to what I read on the website, and the person in-store provided an accurate description of what to expect when the dress arrived. I’m one of those people who does not enjoy the return / exchange process in general, so solid hands-on advice is extremely valuable to me: this is something you don’t often find in the majority of online retailers today. Absolutely feeling better about Jaus, since the email efforts.
Months before, I purchased a gorgeous sequin gown by Nookie from this shop, a brand I frequent and know well, and I was satisfied with the delivery time for both this special event and for my recent purchase.
Both purchases arrived well packaged and protected. As mentioned, I do all I can in advance to avoid returns and make good choices, so I can not tell you of the return experience. However, it seems very straight forward and there is even a card inside the package making very clear that returns are handled with grace and understanding.
I’ve already have my eye on the next dress I want for purchase number 3, and expect this to be the beginning of frequenting their website as a wardrobe resource.
Response from JAUSJun 19, 2023
Dear Jennifer,
Thank you for bringing your concerns to our attention. After thoroughly reviewing the correspondence between you and our team, we have determined that all the responses provided were honest and accurate. We would like to address each of your points in a more detailed and professional manner.
Regarding the first gown you inquired about, the Gabriella Gown, we can confirm that the model's height is indeed 5'2", as clearly stated on the product page. We apologize if this information was not explicitly communicated to you during our previous interactions.
In reference to your second query about available colors, we strive to accommodate our customers' preferences by offering alternative options whenever a requested color is not in stock. This is a service we provide to all our customers, and it is intended to enhance their shopping experience. We apologize if this approach seemed unclear or misleading in any way. Rest assured, our intention is to assist you in finding the most suitable alternatives.
Please note that our customer service team can only provide information based on their current knowledge. While we make every effort to anticipate and inform customers of upcoming colors, there are instances where this information may not be available in advance. We assure you that if our customer service representative had been aware of the Tangerine color becoming available, they would have certainly conveyed this to you. It is in our best interest to be transparent and forthcoming with our customers, as there is no benefit to us in providing misleading information.
If you have any further questions or require additional assistance, please do not hesitate to contact us at 248-283-3994 or via email at [email protected]. We remain committed to maintaining the highest level of transparency and are always ready to address any concerns you may have.
Thank you for your understanding.
MA
Maura
The material of the items purchased…
The material of the items purchased from this online store is awful. Ridiculously overpriced for the poor threading work and cheap quality of fabric. One of their glittery dresses gave me a rash. I had to return 4 times before I settled with a dress. They do not process refunds. Their response is always "we're a small business", well we're hard working people that put our trust and faith in your products only to receive a much cheaper version of what's advertised online.
Response from JAUSJun 19, 2023
Thank you for taking the time to share your experience with us. We sincerely apologize for any frustration you may have experienced with our clothing and the return process.
We would like to clarify that the cheaper clothing you found on another website would be cheap replicas of the Australian brands that we carry, and they are not the original brand. As an Australian Fashion Boutique, we take pride in selling only authentic products from reputable Australian brands, and we stand behind the quality of our products.
We are sorry to hear about the rash you experienced from the glitter dress. While we have sold a high number of these dresses and have not received this feedback before, the health and safety of our customers is of the utmost importance to us, and we take such incidents very seriously. We would like to investigate this matter further and ask that you please reach out to us directly so that we can gather more information about the dress and the circumstances surrounding your experience. We will take the necessary steps to ensure that this does not happen in the future.
At our boutique, we have established a store credit only return policy, which is a standard practice among small businesses like ours. We consider it vital for our customers to be well-informed about this policy and have a complete understanding of its terms and conditions. With that in mind, we kindly recommend that you take a moment to thoroughly review the return policy of any online retailer before making future purchases. This approach will help avoid any potential miscommunications or issues that may arise.
We also want to assure you that we are here to assist you in finding the perfect fit and style for you. If you require any assistance with sizing or styles, please do not hesitate to reach out to our customer service team by phone at 248-283-3994 or by email at [email protected]. Our team is always available to provide guidance and support.
We appreciate your valuable feedback, and we are committed to improving your experience with us. Please do not hesitate to contact us if you require any further assistance. Thank you once again for your review, and we look forward to the opportunity to serve you better in the future.
LA
Lana
I ordered the Lovers Dress for my…
I ordered the Lovers Dress for my bridesmaids. The quality was incredible and the shipping took 2 days. We had to exchange one size, but the customer service was so fast and friendly. I highly recommend. So many people are leaving bad reviews because they didn't read the return policy. Larger companies have the same policy so I’m confused. Blame yourself for not checking.
GF
Gabrielle F.
I ordered a $400 gown that was too…
I ordered a $400 gown that was too large and the material was in no way worth the price tag. I went to return the dress online until I was shown that it was only available for store credit. Who does that? I worked in merchandising for luxury goods for years and there is no excuse as to why refunds are not available, even if the store is, “small.” The fact that no where on the website explicitly mentions the refund “policy” is manipulative. You clearly don’t care about your consumers and their customer experience because I would have continued to shop here if it wasn’t for this. You won’t last long if you think tricking customers is going to keep you going.
Response from JAUSMay 3, 2023
Hi Gabrielle,
I’m so sorry to hear you missed our return policy. We have absolutely no intention of having customers miss the policy, we prefer that this does not happen. It is available to view on every single product page where we have the description, size tab and RETURNS tab. It’s also available on the returns policy page which is linked at the footer of our website which is a common location to find a return policy. The return policy states "We want you to love your new purchase. If for any reason you’re unhappy with it, you can return it to us for a Store Credit if the item meets our returns conditions listed below..."
The majority of our customers do not miss it and have been happily shopping with us for years.
There are a large number of boutiques that only operate on a store credit policy, so I would kindly recommend to check a return policy prior to making a purchase at a new store.
If you need advice on sizing or styles, our associates are more than happy to help prior to making a purchase. Our contact number is 248-283-3994 or [email protected].
Love,
JAUS
LE
lindsay E.
NO REFUNDS. Store Credit Only - Really?
I ordered a dress that I really liked the look of for vacation. I ordered a US 6 as I always wear a 4 or 6 in EVERY dress brand. It was way too small so I am in the process of returning. I ordered it in a 10 as well as the size 8 was sold out. The 10 also did not fit. So, I am returning both and was at least able to find the same dress in a different color that fit as an 8. My qualm with this brand is that they DO NOT offer refunds. It is store credit only. I did not read the fine print of the return policy as I have NEVER encountered this at a web-based boutique dress shop. For dresses that are over $100 each and not true-to-size, they should really offer actual refunds, especially when you are ordering online and cannot try on first. I will use my store credit so that I am not out hundreds of dollars but, I feel as though this policy should be updated. I will not buy from here again except for using my store credit from my returns. The dresses are decent quality though so, if you are okay with not getting a refund, I would still recommend, just be careful as the sizing is not accurate.
Response from JAUSMay 1, 2023
Hi Lindsay, I'm so sorry to hear that the sizing did not work out and that you missed out on reading the return policy. Our Boutique is a physical store in Birmingham Michigan, and after high demand from customers on our instagram, the online store was launched as an extension to what's available in-store.
A store credit policy is common with Boutique retailers like ours, so I recommend to look over the return policy prior to making purchases at a new store.
I'm so sorry again that the sizing did not work out, please feel free to give our team a call on 248-283-3994 to help you out with sizing, and if you're ever in town (Birmingham, Michigan) we'd love to have you in. Once you're familiar with our brands and sizing, you'll find it a lot easier purchasing online. We're here to help though, so please let us know if you need any advice prior to making a next purchase.
Have a lovely week xx
AM
Amber
LOVE JAUS
LOVE JAUS! Me, my friends and sisters have been shopping at Jaus for at least 3 years and have never had a let down. Quality is amazing and when I’ve needed to return a dress, customer service has been quick to respond and a smooth process. Highly recommend
Response from JAUSApr 22, 2023
Thank you so much for your feedback Amber, we try so hard and appreciate you and your love for our small business :)
KR
Kris
Terrible Customer Service
Do not order from here - worst customer service I have ever experienced. I ordered a white jumpsuit for my rehearsal dinner for $300 something, it didn’t fit so I tried to return it. They sent photos back saying they could not accept my return because there were makeup stains. I was surprised because I was careful not to try on with makeup or self tanner, but ok, what can you do. Anyway fast forward, I get the jumpsuit back and there are NO STAINS. They actually sent a photo of someone else’s’ worn clothing. Appalled.
Response from JAUSApr 22, 2023
Hello Kris, we sincerely apologize for your dissatisfaction. The Misha Costanza Jumpsuit you returned had noticeable dark self-tanner or makeup residue on the inside shoulder/strap. We want to clarify that we did not have multiple units of this specific style in stock, and the one you returned was the last one in stock. Therefore, it's unlikely that you received a different person's photos of the jumpsuit, as your return was the only one we have received back in months.
If you believe there has been a mistake and it was not the Misha Costanza Bonded Crepe Jumpsuit, please contact us at [email protected] so we can investigate further for you.
