JAUSReviews of shopjaus.com

I really wanted to love this company. I’ve been ordering from them for several years and have purchased or tried at least 15 dresses. Unfortunately, after my latest experience, I won’t be shopping here again. What initially drew me in was the unique styling, but over time I’ve noticed the quality decline while the prices have continued to increase. Many of the dresses are made from inexpensive materials, don’t fit as expected, and don’t justify their price point. My biggest issue is the return policy. Most returns are only issued as store credit, which keeps you coming back to spend more money in hopes of finding something that works. Before you know it, you’ve accumulated hundreds of dollars in store credit because nothing fits or meets expectations. Then, to make matters worse, some items are marked non-returnable—even though you’re ordering online without ever having the opportunity to try them on. I recently purchased a dress for my wedding festivities, hoping to avoid spending over $3,000 at a bridal boutique. I used my existing store credit and paid additional money for a dress that cost around $250. When it arrived, the quality was comparable to what I’d expect from a much less expensive fast-fashion retailer. It wasn’t flattering, didn’t feel well made, and when I went to exchange it, I discovered it was non-returnable. After years of giving this company chance after chance, I’ve accepted that the photos and marketing simply don’t match the product being delivered. If you’re shopping for a special occasion—especially a wedding—I would recommend looking elsewhere. Companies like Azazie or Revolve have been a much better experience for me in terms of quality, value, and customer-friendly return policies. I genuinely wanted to be a loyal customer, but after this experience, I can’t recommend shopping here.

I would strongly encourage shoppers to read this company's return policy very carefully before placing an order. I purchased three dresses for an event, all in the same size (size 4), yet one fit significantly smaller than the others. Despite the inconsistent sizing, I was unable to return it and was forced to keep all three dresses. While the quality of the dresses was good, that does not make up for a return policy that leaves customers with very little recourse when an item doesn't fit as expected. Clothing sizes can vary, even within the same order, and when that happens, customers should have a reasonable option to return or exchange items. My biggest disappointment was not the dress itself—it was the lack of flexibility and customer-friendly service. If you're considering ordering from this company, only do so if you are absolutely certain about the sizing and are willing to keep every item you purchase. Otherwise, you may find yourself stuck with expensive clothing that you cannot wear and cannot return. ⭐⭐☆☆☆

EXTREMELY BAD AND RUDE CUSTOMER SERVICE. I NEVER RECEIVED MY DISCOUNT CODE SINCE I CANNOT GET A REFUND FOR THE POOR QUALITY DRESS I REVEIVED, THAT LOOKS NOTHING LIKE THEIR PICTURE. DO NOT BUY UNLESS YOU ENJOY BEING PLAYED.

Ridiculously overpriced basic/ cheaply made clothing. The return policy is only store credit, I regret purchasing.

Received a dress with a stain right in tbe center of it and this company REFUSES to refund my credit card!!! No associates ever answer the phone...its been an AWLFUL experience. Would NOT recommend.

Horrible quality! The items are very cheap and nothing like what is shown on their site. The customer service is also terrible!! very rude and dismissive. If you do decide to buy, make sure you truly like the item, because otherwise you’ll be stuck with store credit and lose the shipping fee. I can’t believe I fell for it.

Do not buy from the company, it is a scam. They do not ship the items you order. They are extremely over priced. They give you the run around when you talk to them. They only offer store credit. Even when the item has not shipped out, no refund. No refund policy. Terrible experience. I ordered a dress and 3 months now it still has not arrived. They have provided no shipping updates. They offered me another dress but I don't want that option. I would never purchase from this company again.

I purchased a dress for my birthday that I didn't end up choosing to wear for my special day. I emailed and requested a return to find out the dress was a final sale items and couldn't be returned for exchange or for store credit . So now I'm stuck with a dress and that is large. I reached out them and they told me that they made it clear when I ordered the item and emailed it was final sale . I took images of the email and the website description and no where did they show that it was a final sale item that could be returned . Never order from them !