Healthy PetzReviews of shophealthypetz.com

Response from Healthy PetzSep 16, 2026

Hi, I’m very sorry to read about your experience, especially hearing that your dog became unwell and required veterinary care. I completely understand why you’re upset after also trying to contact us about your cancellation and refund without getting the resolution you expected. I would like to personally review this for you and make sure you don’t have to keep going back and forth with customer support. Please email us at [email protected] with the subject line “Attention Manager – [Your Order Number]” and use the email address associated with your order. I will personally review your previous communication, cancellation request, refund request, and order history and help you from there. You won’t need to start over or explain everything again. I sincerely appreciate you bringing this to our attention and giving me the opportunity to help resolve this for you.

Response from Healthy PetzSep 16, 2026

Hi, we’re very sorry to hear about the difficulties you experienced while trying to purchase a single bottle, as well as the lack of response to your messages. We completely understand why the confusion around the subscription, combined with the tracking concerns and unanswered emails, would leave you frustrated. We’re glad you were able to successfully cancel the subscription, but we would still like the opportunity to personally review your original order, shipment status, and refund request. Please email us at [email protected] with the subject line “Attention Manager – [Your Order Number]” using the email address associated with your purchase. Our Customer Support Manager will personally review the complete history of your order and previous communication. You won’t need to explain everything again—we’ll take it from there and make sure your concerns are properly addressed. We sincerely appreciate you bringing this experience to our attention and giving us the opportunity to help make things right. — The Healthy Petz Team

Response from Healthy PetzSep 15, 2026

Hi, I'm sorry to hear about your experience, and I understand why it felt that way. Paying for something and then seeing "no record of this order" is alarming. In April a fault on our website meant some orders placed through Facebook didn't send a confirmation email and didn't show in the tracking page, even though the order itself had gone through. That was a development error on our side, and it has since been fixed. Please email [email protected] using the same email address you used at checkout so my team can locate your order and either get it to you with tracking or refund you in full, whichever you prefer. Your dog shouldn't have to wait because of a mistake we made. I sincerely apologize for the worry this caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 16, 2026

Hi Dawn, we’re very sorry to hear about your experience and understand why you’re frustrated, especially since you contacted us shortly after placing your order to request a cancellation and did not receive the response you expected. We’d really appreciate the opportunity to personally review what happened, including the timing of your cancellation request, the shipment status, and the subscription associated with your order. Please email us at [email protected] with the subject line “Attention Manager – [Your Order Number]” using the email address associated with your purchase. Our Customer Support Manager will personally review your case and previous communication so you won’t need to start over or explain everything again. We want to make sure your cancellation and any applicable refund concerns are properly addressed. Thank you for bringing this to our attention and giving us the opportunity to help resolve this. — The Healthy Petz Team