Healthy PetzReviews of shophealthypetz.com

Response from Healthy PetzSep 15, 2026

Hi Jessica, I'm sorry to hear about your experience, and I'm sorry your dog wasn't well on it. That's uncommon, but you were right to stop, and you should have been refunded the moment you asked. The reason you didn't hear back is that during May and June our support inbox was overwhelmed and a large number of emails were sitting in a queue that nobody could see. That was our failure, not yours. We've since rebuilt the whole system with a bigger team, and every email is now answered within six hours. Please email [email protected] using the same email address associated with your order so my team can refund you in full. There's no need to return anything. I sincerely apologize for the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 15, 2026

Hi, I'm sorry to hear about your experience. A subscription you didn't choose, no reply when you asked to cancel, and more bottles on the way when your dog wasn't well on it is a failure at every step. The silence was the worst part, and I want to explain it. In May and June our support inbox was overwhelmed and emails were sitting unseen in a queue. That's fixed. We rebuilt the system, added to the team, and every email is now answered within six hours. The checkout fault has also been fixed, and subscriptions cancel in one click under Manage Subscription at the top of our site. Please email [email protected] using the same email address associated with your order so my team can cancel the subscription and refund the charges you didn't want. Please keep the bottles. I sincerely apologize for the stress this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 15, 2026

Hi Ian, I'm sorry to hear about your experience. A three-month supply should never be billed again after four weeks. That was a fault in how the subscription interval was set on some bundles, and it's been fixed. You should also have had a reply straight away. In June our support inbox was overwhelmed and emails were sitting unseen in a queue. We've rebuilt the system since, and every email is now answered within six hours. Please email [email protected] using the same email address associated with your order so my team can refund the second charge in full and cancel or correct the subscription, whichever you'd prefer. Please keep the bottles. I sincerely apologize for the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 15, 2026

Hi Cheryl, I'm sorry to hear about your experience. A month without your order and four emails without a reply is not how we operate now. The silence was a problem on our side. In May and June our support inbox was overwhelmed and emails were sitting in a queue nobody could see. That's been fixed completely, with a bigger team and a rebuilt system, and every email is now answered within six hours. Please email [email protected] using the same email address associated with your order so my team can refund your $89.99 in full today, or resend the order with tracking if you'd still like it. I sincerely apologize for the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 15, 2026

Hi Sherry, I'm sorry to hear about your experience. The guarantee is real, and if it didn't help Honey's skin you should have been refunded the first time you asked. Two more bottles arriving after you'd said stop made it worse. The reason your emails went unanswered is that in May our support inbox was overwhelmed and messages were sitting unseen in a queue. That was our failure. We've since rebuilt the system, added to the team, and every email is now answered within six hours. Please email [email protected] using the same email address associated with your order so my team can refund you in full for everything you were charged. There's no need to return anything. I sincerely apologize for the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 16, 2026

Hi, I’m very sorry to hear about your experience, especially that you’ve already reached out regarding your refund and are still waiting for help. I’d like to personally look into this for you and make sure your concern gets the attention it deserves. Please email us at [email protected] with the subject line “Attention Manager – [Your Order Number]” and include the email address used for your order. Once we receive your email, I will personally review your order and previous communication and help you from there. You won’t need to start over or explain everything again. I truly appreciate you bringing this to our attention and giving us the opportunity to help and hopefully turn your experience around.

Response from Healthy PetzSep 16, 2026

Hi, I’m very sorry you’ve had this experience. Waiting this long for your first order, seeing little movement in the tracking, and then not receiving a response from support—especially with another subscription date approaching—is understandably frustrating. I’d like to personally look into this for you and make sure you don’t have to keep chasing us for an answer. Please email [email protected] with the subject line “Attention Manager – [Your Order Number]” using the email address associated with your order. I will personally review the shipment, your previous messages, your cancellation request, and the refund request so we can get this properly resolved for you. You won’t need to start over or explain everything again. I’ll review the history and take it from there. I sincerely appreciate you bringing this to our attention and giving us the opportunity to make this right.

Response from Healthy PetzSep 18, 2026

We’re very sorry to hear about your experience and that your dog became unwell. We take concerns like this seriously. We’d like the opportunity to review your order, cancellation request, and refund history to understand exactly what happened and make sure your concerns are properly addressed. Please email us at [email protected] with your order number and use the subject line “ATTN Manager” so our management team can review your case directly. — The Healthy Petz Team