Healthy PetzReviews of shophealthypetz.com

Response from Healthy PetzSep 16, 2026

Hi Robert, Thank you for updating your review. We understand your frustration, and we want to clarify why we have asked you to contact us again. Through a Trustpilot review, we do not automatically receive the customer’s full name, email address, order number, or complete account details. Without this information, we may not be able to confidently match a review to the correct customer account, even when the customer has previously communicated with our support team. Our intention is not to use Trustpilot to mitigate or dismiss negative reviews. We now have a dedicated team reviewing Trustpilot feedback because we want concerns raised here to be properly investigated and resolved, rather than leaving customers feeling unheard. Our goal is for customers to be satisfied not only with our products, but also with the service and support they receive. We do not want any customer to feel ignored, left out, or as frustrated as you understandably feel right now. Since you have already communicated with us extensively, you do not need to explain your entire situation again. Please email [email protected] using this subject format: ORDER #[Your Order Number] – [Your Name] – TRUSTPILOT This will allow our team to quickly match your review with your existing order and previous correspondence. Please mark it for Attention: Manager, and I will personally review the history of your case and any outstanding concerns. We genuinely appreciate the opportunity to investigate what happened and work toward resolving the issue.

Response from Healthy PetzSep 15, 2026

Hi Len, I'm sorry to hear about your experience. Delivery in July was slower than it should have been, and the silence afterwards made it worse. I want to clear one thing up, because it matters to me. Our collagen is not made in China. I completely understand why it felt that way when a parcel takes weeks to arrive with no update, and that's on us, not you. We've since moved to new shipping lines, and orders now arrive within two to four days with tracking from the moment they leave. Please email [email protected] using the same email address associated with your order so my team can locate your account and issue your refund in full. There's no need to return the bottle. I sincerely apologize for the stress and frustration this situation has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 15, 2026

Hi Theresa, We’re very sorry for the frustration you and your wife experienced with the recurring orders and the difficulty you had getting the subscription canceled. We can confirm that the subscription has now been fully canceled and no further recurring orders will be processed. We also take your concerns regarding your previous attempts to contact us seriously. This is not the experience we want our customers to have, and we are reviewing the account history to better understand what occurred. If there are any previous charges or orders that you believe remain unresolved, please contact our support team so we can review them directly and assist you. Thank you for updating your review to acknowledge that the cancellation has been completed. — The Healthy Petz Team

Response from Healthy PetzSep 15, 2026

Hi Lee, I'm sorry to hear about your experience. If you asked for a refund 11 days into the 60 days and didn't get one, that was our mistake, not the policy. The guarantee is exactly what it says. Please email [email protected] using the same email address associated with your order so my team can locate your account and refund you in full. There's no need to return anything. I sincerely apologize for the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 15, 2026

Hi Judy, I'm sorry to hear about your experience. You're right on both counts. At the time you ordered, a fault in our checkout was carrying the subscription option through on some orders when it shouldn't have, and your emails went unanswered when they should have been picked up the same day. Both were our mistakes, and both have been fixed. The checkout now shows one-time and subscription as a clear choice, and any subscription can be cancelled in one click under Manage Subscription at the top of our site. Please email [email protected] using the same email address associated with your order so my team can locate your account, confirm the subscription is cancelled and refund any charge you didn't want. If anything else arrives in the meantime, please keep it. I sincerely apologize for the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 15, 2026

Hi Kathy, I'm sorry to hear about your experience. You're right on both counts. A fault in our checkout was carrying the subscription through on some orders, and the reply you received should have included exactly how to return or cancel. Both were our mistakes and both are fixed. Any subscription now cancels in one click under Manage Subscription at the top of our site. Please email [email protected] using the same email address associated with your order so my team can confirm the subscription is cancelled and refund anything you didn't want. Please keep any bottles you have. I sincerely apologize for the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 15, 2026

Hi, Thank you for the honest feedback. Some of the images on our product page are studio renders of the bottle and label, which is common for supplement packaging. The customer photos in our reviews are real and sent in by owners. If you'd like to see the product before deciding, please email [email protected] and we'll send you unedited photos of the bottle, the label and the batch. Thank you, Barbara from Healthy Petz 🐾

Response from Healthy PetzSep 15, 2026

Hi Dan, I'm sorry to hear about your experience. We pride ourselves on replying to every email within one working day, so five messages going unanswered tells me something went wrong on our side, most likely your emails were caught by a filter or landed in a queue they should never have been in. Either way, that's our fault, and I'm looking into it. Please email [email protected] using the same email address associated with your order so my team can locate your account and process your refund in full, including shipping. If you'd rather not send another email, reply here and I'll find you from the name on the order. I sincerely apologize for the delay and the frustration this has caused. Thank you, Barbara from Healthy Petz 🐾