Healthy PetzReviews of shophealthypetz.com

Response from Healthy PetzSep 27, 2026

Hi Tonya, We’re sorry to hear about your frustration, and we understand why you’re disappointed with the resolution offered. 💛 Our 60-day money-back guarantee is subject to the terms and eligibility requirements outlined in our refund policy, and subscription orders that have already been processed or shipped are handled separately from cancellation requests. We apologize if these terms were not clear when you placed your order. 🙏 We take your concerns seriously and would be happy to have your case reviewed again to ensure the applicable policy has been followed correctly. Please continue working with our customer support team so we can review the details of your orders and refund request. 🐾 Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 27, 2026

Hi Bruce, We’re very sorry for the frustration caused by the delay with your order. 💛 We completely understand how disappointing it is to still be waiting for your package after several weeks, especially after reaching out for updates. While shipments can occasionally experience unexpected carrier delays while in transit, we agree that you deserve clear and helpful communication throughout the process. 📦🙏 Please reach out to our support team with your order details so we can review the latest tracking information and determine the best next step for you. We appreciate your patience and the opportunity to make this right. 🐾 Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 27, 2026

We’re very sorry to hear that you haven’t received your package, especially after paying for express shipping. 💛📦 We completely understand your frustration and concern. We certainly don’t want any customer to feel ignored or that their money has simply been taken. 🙏 Please contact our customer support team with your order details so we can investigate the shipment and review your refund request as quickly as possible. We appreciate the opportunity to look into this and work toward a resolution for you. 🐾 Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 23, 2026

Hi Dawn, We’re sorry to hear that you’re unhappy with your experience. We take concerns regarding refunds and our 60-day guarantee seriously, and we never want a customer to feel that their concerns have not been properly addressed. Our team follows the terms of our refund policy when reviewing each request, and we apologize if the resolution offered in your case did not meet your expectations. We would appreciate the opportunity to review your order and previous communication again to ensure everything was handled correctly. Please contact our customer support team with your order details so we can take another look at your case. Warm regards, The Healthy Petz Team

Response from Healthy PetzSep 23, 2026

Thank you for sharing your feedback. We’re very sorry to hear that you haven’t seen the improvements you were hoping for and that your dogs’ skin concerns appear to have worsened. We understand how frustrating and concerning that must be. We also appreciate your comments regarding the packaging, label readability, and shipping conditions. Feedback like this is important to us and will be shared with our team. Since you’ve requested a refund and cancellation of your subscription, please contact our customer support team with your order details so we can review your eligibility under our 60-day money-back guarantee and assist with stopping future shipments. Warm regards, The Healthy Petz Team

Response from Healthy PetzSep 23, 2026

We’re very sorry to hear about your experience. Not receiving your order and then feeling that you couldn’t get the support you needed is understandably frustrating. This is not the experience we want for our customers. We’d appreciate the opportunity to look into what happened with your shipment and previous messages. Please reach out to our support team with your order details so we can investigate and work toward a resolution. Warm regards, The Healthy Petz Team

Response from Healthy PetzSep 16, 2026

Hi DJ, Thank you for sharing your experience. We’re glad to hear you noticed some improvement with your dog, but we’re very sorry that one of your bottles arrived damaged and that you did not receive a response after contacting us. We recently experienced an issue with our email system that affected some customer messages. This issue has now been resolved, and we sincerely apologize if your emails were among those affected. We would really appreciate the opportunity to make this right. Please email [email protected] with the subject line “ATTENTION MAY – Damaged Order” and include your order number or the email address used for your purchase. Your message will be brought directly to my attention, and I will personally review what happened and make sure you receive assistance with the damaged bottle. Thank you for bringing this to our attention and for giving us the opportunity to help.

Response from Healthy PetzSep 16, 2026

Hi Don, I completely understand where you’re coming from. I’m a customer too, and when something involves our pets, we naturally want to feel confident about what we’re giving them and know that someone will actually listen when we have concerns. I’d really like the opportunity to personally review what happened with your order and refund request. Trustpilot doesn’t give us enough information to identify your account from the review alone. Please email [email protected] with: ORDER #[Order Number] – [Your Name] – TRUSTPILOT Attention: Manager You won’t need to explain everything again. I’ll review the history and do my best to get your concerns properly addressed.