Healthy PetzReviews of shophealthypetz.com

Response from Healthy PetzOct 10, 2026

Hi Camila, Thank you for sharing your feedback. 💚 We’re truly sorry to hear about your disappointment and frustration with your experience. We understand how important transparency, clear communication, and timely customer support are, and we sincerely apologize that we fell short of your expectations. We take your concerns seriously and would appreciate the opportunity to look into your cancellation and refund request. Please reach out to our customer support team with your order number so we can review your situation and assist you with the available options. Your satisfaction and trust are important to us, and we’re committed to addressing your concerns and finding a fair resolution. 💚 Warm regards, The Healthy Petz Team

Response from Healthy PetzOct 7, 2026

Hi John, We’re very sorry for the frustration and concern this delay has caused. 💛 Waiting almost a month without receiving your order or getting the response you expected is understandably disappointing. We absolutely want to help locate your shipment and review what has happened. Please contact our support team at [email protected] with your full name and order number, and our team can investigate the order and tracking details for you. 🐾📦 We appreciate the opportunity to get this looked into and make things right. Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzOct 6, 2026

Thank you for sharing your feedback. 💛 We’d like to clarify an important distinction regarding returned and refused packages. A returned-to-sender package is one that is sent back by the courier due to a verified delivery issue. These situations can be reviewed by our team based on the circumstances. A refused package is when a customer declines to accept delivery, while a package that has already been delivered and is then independently shipped back by the customer is considered a customer-initiated return. Healthy Petz does not operate a standard returns program, and refusing or independently returning an order does not automatically qualify it for a refund. Refund requests are reviewed separately according to our published Refund Policy. For privacy reasons, we’re unable to discuss the specific details of an individual order publicly, but our team is available to provide clarification directly. 🐾💛 — Healthy Petz Customer Support

Response from Healthy PetzOct 6, 2026

Thank you for sharing your feedback. 💛 We’re sorry to hear about your frustration. We’d like to clarify that once a chargeback is opened with a bank or credit card provider, the dispute is handled through the banking process and the final decision and timeline are determined by the bank, not Healthy Petz. For privacy and security reasons, we can’t discuss individual payment or order details publicly. We’re always happy to provide any information available from our side and assist where we can. 🐾💛 — Healthy Petz Customer Support

Response from Healthy PetzOct 2, 2026

Hi, Thank you for sharing your experience. 💛 We’re sorry to hear that you didn’t see the improvement in itching you were hoping for, although we’re glad you noticed a positive difference in your dog’s coat. 🐾 Regarding the refund, eligibility under our Money-Back Guarantee is based on the specific order and the terms of the guarantee. A cancelled order with reversed charges may be handled differently from a completed purchase. We’d be happy to review your account again and clarify exactly what happened with your order. Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 29, 2026

We’re very sorry for the frustration and lack of response you’ve experienced. 💛 We understand how concerning it is to have contacted us multiple times regarding a cancellation without receiving the assistance you expected. Please know that we take cancellation requests seriously. 🙏 We’d like to have your account reviewed as soon as possible to ensure your subscription is properly addressed and no further unwanted orders are processed. We apologize for the inconvenience and appreciate the opportunity to resolve this for you. 🐾 Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 29, 2026

We’re very sorry to hear about your experience. 💛 We understand how frustrating it must be to feel the product didn’t meet your expectations and then encounter difficulties when trying to address your subscription. We also want to clarify that we do not intentionally block customers from contacting our support team. Occasionally, emails may be filtered or fail to reach us, but we understand how concerning this situation must have felt. 🙏 We’d like the opportunity to locate your account, review the subscription, and make sure your cancellation request is properly addressed. Please contact our support team again with the name and email address used when placing the order so we can investigate this further. 🐾 Warm regards, The Healthy Petz Team 💛

Response from Healthy PetzSep 29, 2026

Hi Diane, Thank you for sharing your feedback. 💛 We’re sorry that your product question was mistakenly treated as an order-related inquiry. We understand how frustrating it must have been to receive an automated response asking for order information when you hadn’t placed an order. We also appreciate your feedback regarding the bottle size and cost for larger dogs. 🐾 Questions about where our product is manufactured and other product details should receive a clear and helpful response, and we apologize that your experience fell short of that. Thank you for bringing this to our attention. We’ll use your feedback to help improve how product inquiries are handled by our support team. 🙏 Warm regards, The Healthy Petz Team 💛