ShopHairWigsReviews of shophairwigs.com

I should have read the reviews before I purchased. DO NOT BUY from any of their companies. They are absolutely the worst in delivery, purchasing and customer service. In addition they did not ship what I ordered. Not to mention that the contact us page has a phone number listed that is dead. Office is at 1875 N Main St, Walnut Creek, CA 94596. Only thing is if this was true why are they shipping with from China. I have written my refund request today, however I have also disputed the activity with my bank. Would have disputed with Paypal as well because of Covid19 they are currently closed

I placed an order for 6 of the same packs of hair and only received 3 of what I ordered and 3 substitutes of different lengths and type. When I called them all phone lines were disconnected. So I emailed and they replied that I would have to pay return shipping and be subject to a 20% restock fee. They wouldn't acknowledge any wrong-doing and apparently they also own Ebonyline so they alleged that since I previously ordered from Ebonyline, it was OK to substitute based on what I purchased in the past. Worst part was my CC Company didn't back me up so I just got taken for my money. Would never ever again order from either company and BTW they do not send any shipping confirmations.

I placed my order and received it. I’ve never had a problem using this site. I think they might get a little aggravated because the site clearly states... sometimes if an item is not In stock they have to order it. Once they receive it then they’ll ship your order. I believe They do that to keep people from paying extra shipping. I do not work for this company but I do review the wigs. I placed my order on May7,2020 and received it May23,2020. I hope this review helps and bless you all. Stay safe and remember to put God first.

Customer service is poor shipping is poor I will never order for them again because they charge Duty fees to come to Canada and other companies don't do that never again.

While I give the company 3 stars it's just because I got my items in a timely fashion. No confirmation of order or shipping info though just showed up. I sent an email to check on the status of the order about 5 days ago and never got a response but it showed up today . The customer service from this company is awful. They are rude. I had to place my order 2x because they cancelled the 1st one. About 4 days after I placed the orginal order I received an odd email from sales@shophairwigs. I had placed 1 order previously and our communication took place under a different email so I was suspicious. Especially considering the fact that the email asked me to send a photograph of my driver's license and credit card to an unsecured Yahoo email to prove it was really me placing the order. I simply emailed the email address that I knew was the company to verify they made this request and they responded with we always verify orders and since I obviously dont feel comfortable they can cancel my order. Against my better judgement I emailed them back with the information they requested only mintues after and the next day they still cancelled my order. When I emailed asking why I got a three word response to order it again. If it wasn't for the fact that this particular supplier was the only one who still had the wigs I wanted in stock I wouldn't have reordered the items but I have no intention of ordering anything from them again. I'm rather concerned as someone posted there credit card was used by a shophairwigs employee unauthorized and have taken steps to ensure I get a text alert if every transaction made by that card. I also blocked out my driver's license number and part of the card but not sure if that will prevent them or not.

I order from them 4 weeks ago and paid extra for expedited shipping. I waited and waited and still received nothing saying they shipped my order. So I emailed (since you can't call and speak to an actual person) and inquired about my order. A few days later they answered the email without actually answering my question. I waited another week and then decided to just cancel my order and look else where. Thank God they didn't take money out of my account, but feel so foolish not looking them up BEFORE putting in my banking info. The prices are great but they suck at sending the product out. Please don't order from these people because you will be absolutely disappointed.

WORST COMPANY EVER!!! THEY ARE SCAMMERS I ORDERED MY WIG 3 WEEKS AGO FROM THESE MUTHAFUCKAS JUST TO SAY THEY DONT HAVE MY FKnG WIG AVAILABLE I BEEEN EMAILING THEM & GETTING NO RESPONSE ABOUT MY REFUND DO NOT BUY HERE !!!!!!!!

Please do not order from them it's a scam. They send some people their orders, and most don't get their orders. That's to throw people off that their just scamming. I ordered a wig, they sent me an email saying my money would be refunded 4 to 5 day, and it's we'll pass that time and I haven't received a dime. It's the principal, how dare cheat people out of their hard earned money especially at a time such as this covid19 where everyone is struggling or holding onto what they have.