shopgoodwillReviews of shopgoodwill.com

My issue with shopgoodwill is simple I won an item gavel down invoice sent pay and the location is thinking they can back out of the transaction and won't even follow there own policies cause I won the item amf and then want to do after the gavel went down and that's not good business in any practice shame on shopgoodwill I won said item for 680.11 plus shipping and they don't want to honor the sale

I recently discovered Goodwill Online. I signed up for an account and began scrolling. Ten days later I got an email telling me I had failed to pay for an item I had won. Honestly, I don't remember pushing the place bid button and I never received any type of acknowledgement that I had placed a bid. But ok, maybe I did and just don't remember it. The real shocker came in the form of their shipping fee. For a wornout pair of cheap earring that i paid $10 for, they charged $9.88 to ship fedex. Why couldn't they bother to drop them in a small padded envelope and stick it in there outgoing USPS mail? Stupid! I will delete my account for sure. No more "accidental" purchases with horrendous shipping fees.

ShopGoodwill and Goodwill in general have really gone down hill over the last 10 years, Just when you thought it couldn't any worse. From shill bidders to outrageous shipping fees and to top that all off, it takes 5-7 days just to ship said item.

I made a purchase from the Shopgoodwill North Florida online site. I received the order with very little wrapping around a fragile item that was placed in the bottom of the box with other heavier items tossed in on top. Of course the item arrived broken. I immediately contacted them to ask for them to initiate a refund with FedEx. I sent four pictures showing the undamaged box, the broken item in the small amount of bubble wrap that surrounded the item, and close ups of the damaged item showing the item was not reparable. I have sent 6 messages since with no response since their original request to send pictures. Not a good company to purchase from…very poor customer service, and no common sense when shipping items. Very high shipping costs for weight and size of items.

While my experience has been mostly positive so far, the exorbitant shipping costs have been ridiculous, especially considering items that I have paid to be shipped via FedEx and then they ship via USPS. I have also noticed more than once that I will be outbid at the last moment on an item that I am closely tracking because the app glitches. I understand that it happens and it could be a coincidence but it seems to happen on items that would have a high resell ROI.

Goodwill is neither good or of will. This is a classic listless bureaucracy full of dopes and ding dongs. Every facet of the operation is beyond repair. Choose to purchase somewhere else or go to your local store and experience these Klingons head on and leave your brain home.

I purchased what was described as a vintage silver and gold earrings and necklace. I paid an embarrassing amount of money. When they arrived I wore the earrings and they immediately broke. I took them to a jewelery to repair and was told it was cheap costume jewelry made from pot metal and gold paint. I contacted Goodwill and they sincerely apologized I was to send them the evaluation from the jeweler. It took sometime to repair but I followed up with the receipts and the letter from the jeweler to Goodwill. I continued to contact them until I got a reply. I was told it was their policy that items must be returned in seven days. This discussion is closed. I did not see one statement saying that. Frustration grew when all my conversation had to be online. I finally called Goodwill of Cleveland who had put the falsely described jewelry on the auction site. The rep was very kind and directed my call to the director. I left a message but never received a call back. I know many people that shop at goodwill and every chance I get I tell them not to waste their money on this so called "charity"

If I could it would be ZERO. Goodwill advertises photographs instead of truthfully stating they are reprints. They steal your money that way. These rookies have no idea how to describe or curate a photographic art object Inept, art uneducated, and deceptive. I as a long time customer, and pro photographer and collector, I iwll never again do anything w/them. Buyer beware!! Goodwill advertises photographs instead of truthfully stating they are reprints. They steal your money that way. Thees rookies have no idea how to describe or curate a photographic art object Inept, art uneducated, and deceptive. It dose no good to try and return as the time and expense reshipping is crazy. Jus don’t buy and thing photograph related. These are the latest culprits and offenders: Goodwill Industries of San Francisco Goodwill Industries of the Chesapeake, Inc.