shopgoodwillReviews of shopgoodwill.com

Have won a few earring sets, they charge nearly $12 to ship thru fedex and will not adjust fees based on weights. Have received a couple broken items that were not disclosed in listing. Customer service is slow and often not helpful. Sad, it’s very much become “greed will” for stuff donated for free.

Shopgoodwill is a notoriously corrupt online retailer. Their advertising practices are atrocious, and they scapegoat their employees for any issues. It’s as if they train their staff to provide inaccurate product descriptions and misleading advertisements. The company’s customer service is absolutely dreadful. They fail to respond with genuine assistance or prioritize customer satisfaction, even after years of shopping or substantial spending. Moreover, they impose exorbitant fees for no apparent reason and deliberately miscalculate shipping costs, such as charging a 1-pound item as 12 pounds. To add insult to injury, Shopgoodwill lacks a dedicated telephone number for customer support, making it impossible to resolve issues or speak to a representative. This company is a complete scam, and it’s truly unfortunate!

The best thing to do is Not shop there, since they constantly raise prices.$20.00 for used wore out jeans- you can get them new at rose’s for $10. They are at the price of Gabriel’s.so it’s better to go buy new. If everyone stops going maybe they will get the hint to bring prices to $2-3.00

Over the years I have had more negative customer service experiences than positive. FedEx shipping services are horrible and when contacting goodwill middle Tennessee they have zero clue how to handle issues and then are beyond rude and unhelpful in resolving the matter. Western CT Goodwill sells counterfeit items. Buyer beware!!!

I should have looked for reviews before attempting to shop goodwill online. it is almost like they want to go out of business. You will never see a tracking number or shipped notification. When you finally email to ask, they come back with a rude response. I thought this would be a better way to shop since the shelves are empty in store, but this will also be the last time for online.

They literally have to be bidding on their own items in order to drive up the price. You will NEVER be the only bidder. If you happen to be the lone bidder on an item and the bidding is about to close, a mystery bidder will always jump in to make the price higher. If their bid is still lower than your max bid, you pay more. If their bid exceeds your max, obviously they wont make the sale but it's more than a coincidence that you will see the same item relisted again within a week. This happened to me at least 3 different times and when I contacted them, they said it's because the winning bidder failed to pay. Every single time??? The only explanation is they have some sort of unwritten "reserve price" on certain items and have in-house bidding to make sure they hit that price. They squeeze every single dollar. It may be legal but it sure is unethical

Where do I begin with both shopgoodwill and the FED EX collaboration . I finally just gave up on shopgoodwill and the automated crap. usps I even went so far as getting a lock box installed for fed ex that they won't use. so while shopgoodwill got alot of money outta me they will not any longer. YOUR LOSS not mine. The fed ex driver saved a screen shot from months ago to recently lost my new one as delivered it was to the middle of the road where someone run it down...lol

I bought an item online auction at Goodwill e-commerce Phoenix Arizona. The item was not described correctly. It was listed completely false, wrong brand and there were bad pictures so you couldn't see the brand or model. Wow, whoever made the listing lied and was deceptive. After receiving the item I contacted Goodwill customer service to return it. They said I would not get my shipping and handling back. I tried to argue with them I was a victim and it was their fault. The customer service person would not budge. It's WRONG not to give my money back for their error, lies or deception. The shipping and handling was about 19.00 dollars. Which was almost as much as I paid for the item. I also left a detailed voicemail on their customer service phone line but never received a call back. Totally DISHONEST. I have bought many items from Goodwill online auctions all over the USA and have never been treated this badly. Bad job Goodwill Arizona! I have not shopped and will never shop with Goodwill Arizona again.