shopgoodwillReviews of shopgoodwill.com

I made a bid o $30.00 on a sewing machine and someone else somehow made the same bid or something went wrong because they said my bid was $25.00 and I have proof my bid was $30.00 cause I took a screenshot because of things like this

Here is proof of ghost bidding. I made a bid of $150 on an item and at the very last second someone won the item for $150.75! Goodwill only allows $1 to $2 bid increments over a current high bid. Then recently I bid $175 gor an item and I received an email that I was outbid by $176. I bid $200 and was outbid by $201. So I accepted that and moved on. After bidding closed I get an email that I was awarded the item at $174. If someone isnt ghost bidding then the system is totally bugged. I have the emails and screenshots to prove it. I will post them here if I can.

The worst online merchant out there. They overcharge for shipping, and when you send them a message wondering why it's taking longer than a week to even ship the item, you get ZERO response from "customer service". I would never attempt to purchase anything from them ever again.

"Won" a set of ceramic kitchen canisters. The largest one arrived smashed and in pieces due to inadequate packing. Contacted shopgoodwill for a refund and discovered that their returns system seems specifically designed to wear down and frustrate buyers seeking a refund. First, they require multiple photos. No big deal, so does eBay and many other sites, right? However SGW has size restrictions, so you have to resize every photo before you can send it. Once you've resized them, you discover that their system is set up so only ONE photo can be sent (if you try to send two, the second photo simply replaces the first), yet they require multiple photos (damaged items, packing slip, shipping container, etc). To send the additional photos (required), you have to send them additional separate messages, each with a photo attached, each, again, resized. To facilitate this action, SGW has to close your case (!) each time; which they only re-open when they get the additional required photos. (Yes, their default is to close your case after each reply, rather than to keep it open till a resolution is reached!) I complained about how frustrating and time-consuming this process was, and they apologized for my having a hard time navigating their system, as if they weren't the ones making it difficult. I've been going back and forth with them for several days and am still awaiting a resolution. Certainly, I will not be bidding on anything fragile from SGW in the future.

I was going to donate an item that I won If i could get refunded the shipping and handling charges. The employee wrote back stating the do not refunds. I had to restate that I was nor asking for a refund I was donating the item i just wanted a reimbursement of the shipping and handling charge, I received another email stating the shipping charges were reimbursed. They stated they do not refund handling charges. I guess this is a way the Goodwill Tennessee steals money. I am still arguing the person on the other end.

Not only does goodwill get 80% of their products for free but they have raised their prices to think they have new products. But now they are changing the senior discount days from 25% to 10% and lowering their employee discounts. Just remember goodwill salvation army and others around u have 25 to 30% off on senior day wrong move

I see a good portion of items not sell because of ridiculous prices, maybe they should start items lower and at more reasonable prices for these free donations items....

They showed a cable along with the device I ordered. When arrived it didn't have the cable. The device was much dirtier/damaged than in the pictures shown online. Will never order from them again. Scumbags only out to improve the CEO's bottom line and cut out "resellers." I know now to trust resellers more because most of them care. Goodwill does NOT.