shopgoodwillReviews of shopgoodwill.com

Hidden damage on items, if customer service decides to answer you, they are no help! They will cancel your account if your 1 day late on a payment and never let you reactivate but will take weeks to send you your item after you pay. Shipping and handling is ridiculously high!

They lied about a barbie being vintage. The date on back clearly said 1993 not 1958.

For a nonprofit I don’t understand the HANDLING FEE. You are clearly an E-COMMERCE BUSINESS! I’m already paying for shipping and taxed on that! Then you charge an additional Fee ( South Florida Shopgoodwill is at $5 handling fee per item, yet ORLANDO charges NO handling Fee! If you Also notice shipping prices are way overcharged!! Shipping set at 15 lbs Actual weight 2.7Lbs!! How is this Legal?? Can you say CLASS ACTION LAWSUIT!! Goodwill has gone from helping communities to filling their own Greed filled pockets!! Now I’m truly curious what you CEOs annual pay is, I SEE AN AMERICAN GREED EPISODE IN THE MAKING!!!

sold me a non working items when the item is clearly not working. tried to return they denied me.

Do not but from Goodwill/Auction they will rip you off. They are hiding any and all damage and not putting it in the Description of the item. When I sent a ea mail about it I get noting from them. DO NOT BUY FROM THEM THEY WILL STEEL YOUR MONEY.

This was my first purchase from Shopgoodwill.com and my last. Item description was misleading and described a sweater I purchased as “ may have loose threads and normal wear” but I don’t consider a big hole in the back of my sweater just a loose thread or normal wear. Buyer beware you can’t trust the description and you are risking weather it will be in satisfactory condition. This item was also sold as is but had I know there was a none repairable hole in the back I would have saved my $25.

I loved this site. I was buying hundreds of dollars in things from this website for months. I loved it with all my heart. Well one round of auctions I wasnt fast enough in paying for, as I was waiting for the last auctions to end. Now also mind you these goodwills across the country were as slow as molasses in mailing out your winning items. No sense of urgency and not in any hurry. However the customer is not held to the same protocol. Nope I speak from experience, they will close your account and bar you and your address and payment information and IP address as fast as they can. They will find out that it is you no matter what extent you go. If you have a roommate open an account and he wins a few auctions and then the address flags.. well he is suspended and banned too. If your family has a good will auction account and they win and mail you an item they won and paid for, as a gift they will ban and bar them. Dont sent them any emails they will either not respond to any valid and amiable correspondence. They wont treat you with any open minded and kind approach or any kind of problem solving customer service. They wont allow you to rectify your wrongs they will just bar you and tell you to refresh your memory on the user agreement and understand that those are the rules. Now look I didnt have some long impossible list of won auctions falling into dereliction. I had about 5 total and they spanked over about 9 days the first few at the 1st day a d the last couple at the ninth day and I flaked the 9th day and went to pay on the 10th or 11th day. I wasnt a serial bidder that never paid. I was a repeat customer with thousands of my dollars already spent here and a good track record. I was buying items that they happened to get for free mind you. As I have and I am sure you have donated many thousands in items to this business. This doesnt make my responsibility any less urgent and duty bound. However when your business success relies on the public and their kind and generous nature and they send several emails and cant so much as be troubled to reach back to me and have a decent and respectable discussion on the matter and help us find a common ground and let me rectify and handle my duty to pay for my won auctions. I feel like there is a problem. I'm not asking for the rules to be bent and I a not asking for any special accolades but when I am trying to take care of what I did already owe for.. the standing balance.. at least let me pay my debt and move along. It's not like their shipping this stuff out in way that denotes a sense of urgency. I'm just soured at how rude and nasty a company that runs on our donations and gives an air of taking care of the community and helping those who need it.. then this is how they treat someone. I dont know seems a little indistinct of that repertoire; contradictory.. insensitive and unreasonable. But finally I can be happy again I found out and am happy to announce salvation army has auctions.. finally! Although.not a soul wanted to elevate this issue and help us meet common ground. Nobody wanted to demonstrate any form of customer service or allow me to settle my debt, as I habitually had on time.. i solved my own problem and I will no longer be donating or telling anyone about the auctions and I no longer will donate volunteer participate and purchase anything affiliate or to benefit the goodwill ever again. Furthermore I vow to tell anyone and everyone about my experience and hope that they are a lot more calculated I where they donate their goods and dollars.. I am a human being and I deserve to be at least treated with the dignity we all would hope to receive from a company that says they are helping.