shopgoodwillReviews of shopgoodwill.com

Warning: Goodwill of Central and Northern posts fraudantlet items on the shopgoodwill webstore and refuses refunds. Do not purchase from them!

Bought a stereo amplifier from them. It arrived in a undamaged box and the amplifier was broken pretty bad the faceplate was separated from it. Item didn't work either. I messaged them sent them emails they finally contacted me and I sent the pics to prob a employee's cell phone. There blaming the shipper for it the box was no damaged which I still have as proof. Anyways there blaming the shipper and going on 2 weeks and I've heard nothing back. Bottom line is I see things clearer now what there doing. You see 90% of there items are auction so these items aren't for the public to purchase in store so there stashed away somewhere. Isn't goodwill to help the less fortunate and needy. That's not what's going on they're selling at auction free items and making bank there's people that have $ outbidding people that can't afford that item if it goes to high. That's not needy that's greedy and people donating thinking they're helping someone out that's not what's happening your making a CEO that makes over 800k a year richer. The whole point is you can't walk in these store fronts and buy this stuff nobody can they're selling to whoever has the most money now is that helping the less fortunate, nooooo it's not employees make 12 to 15 hourly which is not good. Plus there shipping is crazy there gouging you badly and they charge a handling fee. How can you charge a handling fee when it's they're stuff which I find crazy. I was bidding on a item the shipping was 16$ then just before the auction was over the shipping was jumped to 42$ now why did that change. Well they blamed fed ex for that so I declined the item and lost it. You'll notice they check items that are valuable and not so valuable they just say we don't know. Using e bay as a selling tool and other e commerce sites. Bothers me I have a 40$ pile of E waste sitting around that I just want to toss but I have to hang on to it. Never again will I buy from them your better off buying on e bay at least your covered by purchase protection. Find it pretty crappy what they're doing making bank off free stuff. Stop donating to them sell it or give it away on marketplace or something don't give to this greedy company that's abusing the market. You can go to Walmart and get it new and cheaper. Dollar tree items with tags still on them asking 3 to 4$. Go look around on there site it's right in front of you think about what I said there stashing stuff selling at auction while there store front has nothing it. It's not about helping people it's about lining there pockets with money. Google the CEO and down the troths income you'll see things differently.Update they refunded my money the same day they was notified about my review on trust pilot. In my eyes it does not change a thing there crooks selling junk for top dollar.

I purchased an antique coffee mill that arrived without the drawer. The drawer was clearly pictured in the auction listing. I asked them to send the drawer … sent maybe half a dozen emails and was ignored. I went to PayPal. Goodwill eventually responded but said I could only have a refund if I returned the item at my own expense … even though the error was 100% theirs. I eventually got my money back from PayPal but be warned … only pay these people with a credit card and go straight to the card company if you don’t get what you paid for. These people do NOT care about customer experience and will not go out of their way to make sure you are treated fairly.

The problem with Shopgoodwill.com is the shipping price gouging. I know the gazzillion posts and videos made by your site explaining saying FedEx calculates, but this is not true. One I have asked FedEx directly and they have confirmed this statement to be untrue. So to confirm again, I messaged goodwill to say hey why for the same exact item that weighs the same coming from the same place are you charging 15.00+ for shipping the one with zero bids you are now charging 48.00+ dollars. The response was “I will go in and fix that”. It is not FedEx! Stop blaming others for this! It is sad, as many like myself want to support your site as we know it supports a good cause, but let the platform work as it should in the auction format, allowing consumers the ability to bid and purchase on USED items as they should! This is really starting to make your company look greedy and dishonest, which makes people question the sincerity of the cause! You rake in millions yearly, stop trying to rob people of their hard earned money for things that were DONATED to your company!

I purchased two JBL speakers for $1173 from Goodwill Easterseals Rocky Mountain. I used PayPal, set up a payment plan, went back to the site and purchased. On their end they charged the ENTIRE purchase to my account which I was not prepared for. PayPal assured me the fault was with Shop Goodwill. Rocky Mountain "passed the buck" to Goodwill of Orange County who handles the purchases. They went back and forth, blaming each other, and finally decided not to help in ANY WAY.

I purchased the repurposed jewelry box from Goodwill Blue Box. It was supposed to buy a 2-get-1-free sale. I only received the 2 boxes that I purchased. I thought, hey they made a mistake, let me contact them. That didn't turn out like I thought it would. If you go to their website the email address listed there gets returned to the sender undeliverable. Their Facebook page messenger gives you a different email address. I'm not sure if that address is valid, as I haven't received any response after multiple attempts. At this point, I'm counting it as a wash and will not be purchasing anything from them again.

Absolute trash and con artist stay away. They sell fake counterfeit items for thousands and claim products but items are totally different and no refunds . Con artist shop somewhere else . Items in horrible condition photos are manipulative

Seller:Goodwill-Easter Seals MN is RACIST! I bid on Item ID: 167424015 - Guess Lehi Black Monogram Embossed Faux Leather Satchel Handbag Purse and a pop up said this store rejected me. I wrote three times to enquire and they have ignored me. I want to give them a o rating, After spending thousands of dollars with several Goodwill stores since 2021, I am being ignored by these RACIST at this store, I wrote Customer Service about them and they too did ignored me.