shopgoodwillReviews of shopgoodwill.com

Got a XM Radio from their main display shelf just to get home and there was no radio in the box paid 14.99 for a box full of cables no radio in it at all this company sucks.... every thing is either broken or missing should have checked box before leaving better to completely check it before you buy anything....

I won a Lenox clock I know that say as is but I paid good money for and it does not work you put just 1 battery in it so why did they check if it works. The “Goodwill” makes millions off free stuff are they so greedy to put up broken items on auction. Very dissatisfied particular purchases its not right it’s so simple just putting one battery in the back of a clock to test it good grief.

This organization as a whole can not be trusted. Right down to the employees. Use to shop in stores for years and that went to hell. Tried online which I never thought was a worse experience. No accountability across the board. More lost items, electronics that don't work, or their fall too is abandoned. You are actually better shopping with ebay where as a buyer you are covered in the event of fraud which seems to be common place with this organization. Just look at their Better Business Report where there is 10% resolved issues out of 100%. That pretty much says it all. What is abandoned is any morals anyone must have to work for this place. "Putting people to work" on the backs of others. That should be their moto. I'm surprised they haven't been shut down yet.

This incident happened at the Goodwill Outlet Auction in Virginia Beach,Virginia off Greenwich Road. At this auction you can bid on several different types of things. This particular evening I bid on a box (There can be as many as 20 boxes more or less ) . A box can have several many different things in it. The boxes are very large so you don’t know what’s at the bottom of the box so you can only see what’s at the top of the box. If you like surprises it’s so much fun. The auctioneer starts the bids for the boxes usually at five dollars and can go up higher. I made a bid on a box and paid for it. A friend and I were looking through my box when this female came up to ask if this box was mine. I said yes. Then she asked if that was my number on the box I said yes. This female then said that’s not your number. The box did have my bid number written on it. I asked her why was she here? She said “This is my job to make sure people are not stealing and I am the boss/supervisor“. So again I asked her why was she here? Then I asked her was she going around asking other people is that there box that they are in? She didn’t answer. Then she said to me, “You just in your feelings because you got caught stealing”. I said that’s a lie and that’s a mighty powerful accusation that you just made in front of these people. To me I felt like that’s “Defamation of Character”. Instead of going to talk to a lawyer (Because that was really embarrassing ) . I decided to write a review of this person and also contact her supervisor. Just so you know everyone else that I have came in contact with and talked to were very nice and a joy to be around. The customers that come in to bid at this auction are even the best. This female that was hired as a supervisor needs help on how not to be uncouth, disrespectful, and unethical. I could add more. That’s what I saw with the way she approached me. Otherwise folks It’s fun being at the auction on Tuesdays and Thursdays.

RE: Fraudulent from "Industries of Southern Arizona" I bid on a small black paper cut silhouette picture, and rec'd notification via email that I had won. I opened up my shopgoodwill.com account and there is a bill waiting for $602!!!! I have a whole collection of these little pictures and have never even paid over $50.00. I have sent several disputes notices to this Industries of Southern Arizona and was denied any resolution, stating in their reply: "we are unable to retract your bid". I went back to look at the 13 bids they had listed on my item where they had one person whom supposedly bid $601 before me... the other bids were not above $35.00. I am retired and have nothing but time on my hands. I plan to get to the bottom of this! Online buyers beware!!!

I have purchased many items from Shopgoodwill.com for many years, before people started jumping on the bandwagon. Initially, I could get great stuff, for reasonable prices and shipping. Now? First, everything has a starting price of $9.99. Even for "handcrafted pottery" which clearly was made by a third grader in school. The shipping prices are outrageous. Keep in mind that these people get reduced shipping rates. But you are being charged full price and then some. This is a practice that was used on eBay many years ago. Instead of making money on the item, they make more money by overcharging on shipping. I cannot believe the prices people will bid on items that you can get at more than half the cost on other auction sites. Something is definitely wrong here. They receive these goods for FREE. Yes, I understand that Goodwill does do good work; BUT, someone should audit their organization. I'm sure a lot of this money is going to people employed by this "charitable organization" and trickles down to those who are in need. Check what you are buying and the final cost; check around; many items that are "new" cost more than if you bought the item from a retail or other online store. Collectibles can be found elsewhere for much cheaper. If people would stop paying these outrageous prices and shipping costs, they may wake up and sell their items at a more reasonable cost.

I agree with most of these reviews. You can purchase something at a good price and then you get to the shipping fees and the handling fees. Not such a good deal anymore. MAKE SURE YOU LOOK AT SHIPPING COST BEFORE BIDDING. There are items that weigh maybe 3 grams and Goodwill wants $40 to ship the item. It is ridiculous. Another incident... I purchase a watch that was supposed to be brand new. I took it to my jewelers to get a battery and was told the whole working mechanism could not be fixed. It took me two weeks of going back and forth to get my money back. I had to finally talk to the manager of that particular store. It goes on and on. Make sure that good deal you think you are getting is really a good deal after shipping cost and fees are added to that good deal. I shop less there and am appalled at the neglect Goodwill shows their customers.

Wish I could give less than one star! I won an auction for some Hummel collectibles, all which were in good shape at time of auction according to the photographs. When received, the items had been thrown into a plastic bag all together and not wrapped to prevent breakage. As a result, the collectibles were received broken into dozens of pieces! Very poor practices! Do not bid on this site!