shopgoodwillReviews of shopgoodwill.com

If I could give a zero, I would. Totally fraud auction. Bought antique book, item description was not accurate, photos cleverly disguised the extent of damage. Paid $90 for this worthless garbage. Book totally falling apart, the only illustration was missing. They have return policy that they won't honor. Goodwill is a scam company! AVOID THIS AUCTION SITE!

Radio was not tested and when I reached out to their customer service they said they didn't have the staff to check if in working condition. Statement if purchased as is with no refund! Item purchased as is. . .

Scam... Your account will be inactivated if you seek to combine shipments. Then when you reach out to customer service, no one responds. No explanation is given. You therefore cannot ship the bids you have won.

I buy a lot on goodwill.com, and for the most part am happy with my purchases, although I’m not sure if I am bidding against employees or real bidders…. But in the last couple of months I have been given refunds for items I won because (1) item was lost and/or (2) no reason given… REALLY?!?!? Why bother with these people who are so unreliable, especially after reading the other reviews. I had an inkling something fishy was going on 🐟

Purchased a new with tags ralph lauren suit from shopgoodwill for $300. To my surprise there was literally 15 holes in the suit. The suit is literally described new with tags excellent condition no flaws. I can not even get customer service to respond to me. I had to file a complaint with the attorney General for false advertising. The suit came from central north carolina do not trust this location to miss this many holes is insane

fake bidders.instead of setting my max bid at 31$ I somehow put 301$ on some baseball cards worth less than 50. out of 4 bidders 2 stopped at less than 20$. Then 1 bids 75$ 150$ 300$ leaving me stuck with a bill of 301 plus crazy shipping and handling. I made the mistake so I was going to go ahead and pay when I thought something is bad wrong ,why would any one bid 75 150 300 for 30 to 50 $ item. very confused and wonder how employees would benefit , something way wrong for sure

Zero stars. Shopgoodwill (Ventura Santa Barbara Counties) sent me a speaker I bought that was not properly packed for shipping and got dented/damaged during shipping. I tried contacting this particular shopgoodwill the same day a few days ago when I received the damaged item to request a return and a refund but has not received any response at all. I also tried contacting the shopgoodwill headquarters in CA today and also did not get a response. This shopgoodwill is ignoring my inquiries about an issue they caused and probably hope that I will just walk away quietly and just give away my hard earned money for their damaged merchandise. This shopgoodwill location is the worst I have encountered buying from shopgoodwill ever. I want this shopgoodwill to start a return for the damaged item they sent so I can get a full refund for my purchase. They charged me a $10 handling fee (barely got a few sheets of bubble wrap for that) and a ridiculously high shipping fee of $30. I want all of this unnecessary expenses refunded as well.

The Goodwill on Beach Blvd off of 3rd street in Jacksonville Beach, Florida is HORRIBLE!!! I have beEn going there almost every day since they opened the new remodeled store and spend between 60.00 to over 100.00 per day not to mention that I give 60% of what I buy back in the form of re-donation and donate many other items on a regular basis. I would go in and everyone was friendly and knew who I was!! I am recovering from Cancer and it was my Happy Place to go and spend some time!!!! I go in now and there is no music the employees are the RUDEST PEOPLE I HAVE EVER DEALT WITH AND THE PRICES ARE HIGHER THAN NEW RETAIL!!! IDONATED SOME UGGS A WHILE AGO AND THEY ARE CHARGING 49.99 EACH PAIR!! I am donating to help the less fortunate who cannot afford to pay high prices for nice things and yet I am giving the things to you for free and you are ripping people off!!! An employee was rolling out a rack of cloths this morning and I was pushing my basket by the rack so I would have a chance to get in and look before everyone jumped in and there was no room not even near the employee as I have been doing this for years and she told me BACK OFF BECAUSE I WAS A SAFETY HAZARD!! What employee tells a customer to BACK OFF and let alone a good customer who has been doing this same thing for years!! I was in no way a safety hazard to anyone. This same employee says the same thing no matter what she is bringing out and yet left a whole bin of BROKEN GLASS SITTING IN THE MIDDLE OF THE STORE FOR AT LEAST 5 MINUTES. SHE HAS BEEN VERY RUDE TO ME SEVERAL TIMES AND I HAVE BEEN NOTHING BUT NICE TO EVERYONE THERE. In the past they used to put customers first like they do at other stores and now thinking it is ok to tell the customer to BACK OFF until she is done is DISRESPECTFUL AND RUDE!! THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD AND WILL NEVER EVER DONATE OR STEP FOOT IN THAT STORE AGAIN. MY FRIENDS AND NEIGHBORS WILL ALSO STOP SHOPPING AND DONATING AS WELL!!