Won a few auctions and took me about three payments before I realized that they are charging tax on the shipping and the handling fees! It the tax is the last thing added to the total price and it includes the price of the item, a shipping fee which is rather high and a handling fee then they base the tax price off of the total of that! They need to be audited!!
JC
jesus C.
Not every store is ran the same way
Not every store is ran the same way, some ship the next day after payment. Some ( EVERGREEN, GULF COAST) take their sweet time to even label tehe item, then it sits for days to be shipped ( EVERGREEN) being the worst of all. An entire week after payment, item gets labeled and sits again. SORRY Management-- Excuses are always the same " a little Backlogged". then stop auctioning more ya Einsteins!!!! catch up and then resume auctions. that simple!! GREED and Complacency is the Problem, any complaint is shrugged off. Shipping charges are ridiculous! 81 pound Dyson vacuum?? total weight shipped 14!!! like HOW IN THE Heck do you get 81 pounds. Its way too problematic and frustrating to buy there anymore REGARDLESS of the condition or value of the item. waiting two weeks for a paid item is beyond reason, there are no guarantees EVER! you may get the item, you may not. Like I said, Some stores could learn a thing or two about management and REALISTIC GOALS from the Delaware County Online store. Next day Shipping is the GOAL! to foot draggin for five business days- lord help you on a federal holiday. so yeah, averaging 8-9 days to get items is beyond reasonable. E-commerce is not a NEW thing, yet! I bet the "managers" get paid as if their are saving the world from climate change. LAZY, Complacent, And Over all Greedy AF. Some items are Less NEW from the Manufacturer to add insult to injury. anyway- shop there if you like to gamble. DO NOT shop there if you actually PLAN your purchases and live up to you side of the "deal" they certainly wont. BUT if You feel froggy. Steer clear of Evergreen, thank me later, I know someone will still try it.
MA
Maddiespawpaw
Ads and pop ups at bottom of page
Whoever came up with the idea to have ads pop up at the bottom of the screen is stupid. Half of the time you can’t hit the button to bid because it’s covered up by an ad that you can’t get by, move, or shrink. I’ve lost several items like this.
KG
kelly G.
SHIPPING COST SUPER HIGH AND SHIPPING DONT SEND TIMELY
I love shopping at goodwill stores. The problem, they don't respond to calls or emails so if you have a problem your stuck. It can take weeks for them to be shipped NEVER timely. SHIPPING costs their making a profit. You can buy multiple items there to combine to save money they always leave something out or don't honor so if you think your bundling it may not work. If you get a past due even though it's their fault. So I'm on the fence. Also found on ebay check first you can save alot of money.
LM
Linda M.
I like Shopgoodwill.com . . .
I like Shopgoodwill.com, I do. I read the bad reviews and continue to shop but, with caution. However, I won a bid on a piece of art that, according to Shopgoodwill's measurements and weight, felt the shipping would be reasonable. I had doubts about the actual weight but, I really wanted the art. (The item was very inexpensive and I was the only bidder.) Before paying I found Goodwill's FedEx ground rate (from Wash. State to NC) to be an exhoribant $64.77 - not including handling at $3.00 or cost of art at $7.50. Even in these financial times I suspected the charge was much too high and I let them know. I received no response. I called FedEx and based on Goodwill's information, the charge for FedEx ground is $26.00. I asked him to double-check, he agreed. Same cost. I contacted Goodwill and found I'd been blocked after my initial email. If there is an element of integrity, at the very least, engage the buyer, no matter the outcome. Goodwill stands behind a hoard of legalese. In my case, I feel it's a flagrant overcharge for shipping. There is little reason for a well-established charitable institution to give some shoppers the appearance of dishonesty. Unfortuntely, even with the reems of legalese, it's not enough to hide what appear to be questionable practices.
ME
Mel
I'd rather pay the pros than look for some cheap deals
I was happy with a couple items, but then was ripped off with fake designer goods, when the ads declared "authenticated". I will be had once, but not twice. I will never use Goodwill online again. I'm a bit soured to walk in a local store as well. It feels grimy lately.
I don't like the vibe. I'm feeling like I'd rather save up and pay full price at a designer store. Sounds more fun, too. Goodbye goodwill. Sayanora resell. I'm paying full price with pride.
MC
Marian C.
This site used to be decent
This site used to be decent, but recently they started adding spam ad link redirects, ads embedded in search results. I have to click 4 or more times in the search bar, to get rid of the spam ads.
Look out for the fake 'prizes' at the payment page, At least two of them are subscription services that cost more than I'd save!
Be careful with shipping costs (which can double item costs!) Use search engines to learn actual retail price, and try to avoid going over that amount in auction...including shipping & taxes. Buy at your local Goodwill stores, if you can.
BR
Brandy
Better off going in stores
Some stores are fair and truthful, most lately are not. Hiding damage/not showing complete pictures of the item but having a disclaimer is a deceitful practice. Ex. Only pictures of the side & top of shoes that look brand new- soles are trashed/half gone when you get the item. Shipping practices are ridiculous and should be standard across the board. Shipping/handling is a rip off. Customer service is 0 stars. Terrible. Don't even get a reply or you wait until your item won is "past due".