Ji W.
The shipping cost are outrageous
The shipping cost are outrageous. I went to be a 1 ounce coin. Shipping is $20. So long goodwill. Glad the CEO makes 18 million a year
Online Marketplace for Goodwill thrift stores
shopgoodwill (shopgoodwill.com) has 334 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingMalls & Marketplaces · Goleta, California
Excellent

Malls & Marketplaces · San Jose, California
Excellent

Malls & Marketplaces · Santa Monica, California
Excellent

Malls & Marketplaces · irvine, California
Excellent
Showing 271 reviews with 1 star · Clear filters
Ji W.
The shipping cost are outrageous. I went to be a 1 ounce coin. Shipping is $20. So long goodwill. Glad the CEO makes 18 million a year
Finn O.
I bought a hat for 5 dollars. It shouldn't have weighed more than a pound and it shouldn't have had a size of more than 10x10x5 but SOMEHOW, the thing costs 25$ in shipping not even mentioning the handling fee of 5 dollars making my 5 dollar hat 35 DOLLARS. Scummy site through and through
Wendy B.
I have noticed a major increase in what items are going for. I couldn't believe how much people were paying because the items I buy would not be bought by individuals, mostly just resellers. The prices they were selling for means they would be loosing money. So I started looking at the buyer names. Things like F....1 and F....2, and so on. I also started noticing several lots suddenly being put back up online. This to me is showing that goodwill has some sort of bot trying to create more competition and trick buyers into bidding against a bot and paying more. Goodwill has become nothing but an unethical company.
Jim
If I could give a ZERO I would. Purchased a piece of jewelry and my bad, I did not look at the shipping cost prior to the auction ending. When I saw shipping at 4 pounds, I chocked. An item that should have shipped at 4 ounces cost me 11.56 plus 3.25 handling and 4.52 tax. Ludicrous! So, a 36.00 item costme 55.33. And, they blame the shipping company for the high cost.....BS
Liz
I "won" order 51211874 on the 17th, paid on the 18th, and contacted the seller on the 25th (to request an estimate of when the item would ship). I received a terse response that items ship within 5 days. I responded it had been over 5 business days and was told it would ship on the 25th. They printed the label. The carrier still hasn't received the package.
goodwillevidence
Hello, I am trying to gather enough evidence to see if we have a chance to expose the goodwill industry or at least shopgoodwill.com. I believe they are overcharging buyers and as a tax exempted non profit which pays their senior level employees six figures and CEO was paid more than a milion dollars last year. And they exploit its handicap workers paying them pennies per hour thru loopholes. Please email me at illwillproofs at Geemail
Tom E.
Saw an item that weighed less than 2 pounds weighing in at 48 pounds on the listing. They keep giving me the same old tired lie about dimensions and box sizes. I have shipped this very item, and I know deceit when I see it. I have closed my account with them. Helping the poor my eye, they're helping themselves.
Chris M.
The price fixing is insane. They will pull and relist items until they get above market price. However, when you receive items you've purchased, the quality is very low. Coupling that with the outrageous shipping prices, I can't think of a worse way to run a business. 0/10