shopgoodwillReviews of shopgoodwill.com

Ridiculous prices for designer brands and non designer brands. Online purses, shoes, and clothes are filthy, and over worn. How can this “Non Profit Organization” became such a lucrative and greedy business. This is absolutely ridiculous.

The ads on ShopGoodwill are becoming disruptive to the user experience. They block the items listed and interfere with the bidding process. Its becoming worse and worse to the point as a MAJOR buyer on the platform, I am giving up. Its very tacky for ShopGoodwill to actually use ads.

I just won an auction from the Wilmington DE auction location and after 10 days I messaged them to find out the item I won was missing and several days later of back and forth was issued a refund. Real professional organization Goodwill.

FRAUD ALERT!!!!! I signed up for an account but did not put my credit card info in until I was ready to bid. A CONTINUE button was coming up after about every fifth item I scrolled past, and I thought it was to continue setting up my account. It wanted my info again to access my account, then took me to another site to enter my charge card info. After I entered that, it asked me which subscription level I wanted, with the lowest amount being over $70! I realized there was a problem and exited the page. It took a lot of work to find the Real place on shopGoodwill to enter the card info. I also changed my password. Once done, I checked my charge card and found that, sure enough, there was a $70 RECURRING charge on it. Reported as Fraud, and cancelled the card. What a pain! Goodwill should be ASHAMED that they allow a scam company like this to use their website. What the F* are they thinking? They proclaim that they help the disabled, but have no issues with doing unethical things that ruin their reputation and lose customers.

Items get bid up to higher than ebay auctions but then a few days after the sale the item shows up again. Shill bidding at its finest. Goodwill is running a shill bidding market.

First off I give alot to goodwill. I recently got onto the auctions on shopgoodwill.com at an employees suggestion. I have gotten several things but then I realized I'm paying so much in handling fees. I only buy local where I can pick up. I bought 3 different items at 7.99 each but each one had a handling fee of 4.00 which is half the cost of the items. So instead of paying $24, I'm paying $36 for everything. Its absolutely ridiculous and incredibly greedy. The site is super frustrating and not easy to navigate without having to constantly go back and start over. There is no reason you should have so many handling fees especially with multiple wins/orders. I expect better from you. Get it together and show some GOODWILL!!!!

The navigation process freezes up as you try to use or change categories on the site. I wanted to look at leather bound classic books except the site didn't provide pictures 99% of the time.

Here's the problem: Goodwill needs to hire a large number of staff to run their 24/7 online auction, but the number of knowledgeable staff is insufficient to run a top-notch, continuous online auction. The items they photograph are not well represented, from the images to the descriptions. Often, they sell damaged items, take photographs that misrepresent, and mislead through descriptions. Over two years, I purchased regularly through the online auction. When an item was damaged, they would have numerous excuses for not accepting a return. More often than not, their favorite was "Thank you for donating to Goodwill," inferring I wasn't purchasing an undamaged item, I was donating $$ to them. I even had an item that was damaged during a pick-up, and they admitted it was damaged on the way out the door. Again, "Thank you for your donation." When you donate your items to Goodwill, they go to a central processing center where they may be auctioned or redistributed to stores that need certain items. You may think you are giving to your community, but what is happening is that you are feeding a large "non-profit" with a net worth of $93,000,000. So, while they may be growing to provide programs, jobs, etc. They are also an organization that doesn't believe they have customers, only donors. And, this is why you can't find the same quality goods in their stores; it goes to an online auction that costs the consumer even more. Those who show in their brick-and-mortar stores are getting the leftovers. The way they are serving the community is costing it more and more each year. While the prices for goods skyrocket, the money in the bank for those in need remains to be seen. The poor remain poor, and the price of resale items just goes up. The online auction makes many donations unaffordable. Goodwill can't have it all and be reputable. Either they are running a reputable online auction, or they are asking for monetary donations. Or, they are running a quality brick-and-mortar that offers their best goods at a fair price. This is the problem. Currently, they are taking a few amazing donations and maximizing the profit, but mostly selling mediocre goods, pumping up the price through an auction platform, and making the public pay for their 'mistakes', all from the point of view that a purchase is also a donation. The rest of the tired, poor quality goods go to the many locations around the world, and to your very neighborhoods. Goodwill doesn't care about their customers. Please! Think twice. Think three times before buying through their online auction.