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shopfocallure.com (shopfocallure.com) has 1,893 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Clothing & Underwear · Reno, Nevada
Excellent
Clothing & Underwear · Henderson, Nevada
Excellent
Clothing & Underwear · Las Vegas, Nevada
Excellent
Clothing & Underwear · Carson City, Nevada
Excellent
1,893 approved reviews, newest moderated first
Lori
Have not even received it yet....I thought my order got lost, but I was charged. SO not very happy with company
Response from shopfocallure.comMay 21, 2018
Dear customer, We are sorry about the trouble. Please let me know your order number or full name, so I can check all the information. Thanks.
Jennifer L.
13 days after paying for merchandise. And I’m just getting tracking info because I put in for a paypal claim. They will NOT tell you where merchandise ships from. Also, item in video is NOT what im getting. The video was a maybelline product I found out after I paid. Shady company. Stay away.
Response from shopfocallure.comMay 21, 2018
Dear customer, We are sorry for the delay. Your order has been shipped: https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903502845663588 We ship from the USA.
Paige H.
Customer service is nonexistent. They said I would receive my order in 2 to 5 business days. After three weeks it was still “processing.” All they said was I need to wait some more. No matter what I said, I got the same canned response. I had to file a complaint with PayPal to get a response other than to wait some more. Still have not received item. I doubt this is a US based company. BEWARE! Placed my order on May 4th, still hasn’t arrived, and they sent me a message asking me to improve the rating I gave them here. Seriously????
Response from shopfocallure.comMay 21, 2018
Dear customer, We are sorry for the delay. Your order has been shipped: https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903502843582676 We are US company and we ship from the USA.
Shubie S.
I live in CA I ordered the product 3 weeks ago it comes from Vegas and is still not here. I contacted customer service and told them to cancel my order and refund my money. I guess in this day and age of computers that was a bit much for the company to handle. This product is coming from Las Vegas.... there is NO reason for it to take this long to be delivered. Even though I asked for them to cancel my order and refund my money, they continued to process my order. Now I'm getting something that I have canceled and it's definitely not going to be worth it to return because I don't trust them to send back my money. Very shady operation. Don't buy from these peopl.
Response from shopfocallure.comMay 21, 2018
Dear customer, We are sorry about the trouble. Please let me know your order number or full name, so I can check all the information. Thanks.
janice
Horrible company to do business with! Took 3 weeks to just SHIP my order...who knows if it will ever arrive. I will never do business with Focallure again!
Response from shopfocallure.comMay 21, 2018
Dear customer, We are sorry about the trouble. Please let me know your order number or full name, so I can check all the information. Thanks.
Liliana D.
I didn't get the item yet!!!! I should probably ask for refund!
Response from shopfocallure.comMay 21, 2018
Dear customer, We are sorry for the delay. Your order has been shipped: https://webtrack.dhlglobalmail.com/?trackingnumber=GM275116616012423540 Shipping time takes up to 21 b days.
Lorraine B.
I'm still waiting, waiting and waiting on my product. I found the info. On Facebook. Cant wait to get it and try it out!
Response from shopfocallure.comJul 16, 2018
Dear Lorraine, I am from customer happiness team. I see you have left a negative review about Focallure. Our company values put customer satisfaction as a top priority and we are committed to our customers. As per our record, your order has already been delivered to you. Regards Focallure Team
Alejandra Mena G.
It takes too much receive the product. Actually, has been more than a month and I am still waiting for it. Should be useful if I could choose a fast way of shipping.
Response from shopfocallure.comMay 21, 2018
Dear customer, We are sorry about the trouble. Please let me know your order number or full name, so I can check all the information. Thanks.