shopfocallure.comReviews of shopfocallure.com

I signed up for BabeBox with the free one-month trial. I ordered it at the end of July - read the rules that you are charged for the month on the 1st or 2nd. When August 2nd rolled around, I assumed I'd been charged. When my first box arrived, I was disappointed in the products. I subscribe to a Canadian subscription box called TopBox, and it had a lot of the same products (albiet smaller sizes, which is fine with me) and is 1/3 of the price of BabeBox. Anyways, I tried to log onto the BabeBox website to cancel my subscription - and was met with the message that there was no account under my name/email. I tried to then sign up for an account through mobile, but the form does not work on mobile (and I didn't have access to a computer). I emailed customer service and explained the issue and asked them to help me cancel. It was only when I emailed them to cancel that they explained the requirement to pay for a second month/box. When I signed up, all the extra fees for shipping were clearly laid out - I'm in Canada - but no where did it clearly say I needed to pay for a second month in order to actually claim the first. That's not the actual issue though, I understand it and ended up paying for a second month, but the fact it was SO hard to find that detail seems deceptive. I emailed customer service back and said "okay, that makes sense, I was supposed to be charged for my second (August) box so I'd like to cancel before I am charged for a third (September) box" They NEVER EMAILED ME BACK. I followed up, but they never responded. I finally got access to a computer and was able to sign up through the website and cancel my subscription that way. t's completely ridiculous and unethical that you can "register" for a box, give the website all your details, and yet still not have a proper log-in for the site! I checked my banking records and realized I have only been charged for one box, September (On top of a shipping charge for the 1st box) so I guess that because I signed up AFTER July 1st, even though I activated a membership in July, I technically didn't start/receive my first box until the month of August. This was never explained to me. And holy cr*p, the sheer amount of spam emails from BabeBox/Focallure, telling me I have a special discount code/free gift if I purchase a product through the website, then an email telling me the code is expiring, and then another email telling me it expired! It seemed like I get at least 3 a week. So in summary - while the products are OKAY, they don't differ that much from a subscription I already receive. The customer service is HORRENDOUS. Registering for the boxes/for the site is convoluted and difficult. Overall, I would NOT recommend this subscription service.

I was so excited to get my box! I even bought two extra products.. well it’s mid August and I have yet to get my July box. Soo disappointing. I have asked numerous times and have received no answers really- just there’s shipping delays but DHL and USPS are showing they have yet to receive the product and my August box is moving along. Feel like I wasted my money. Will update if anything changes.

The make-up was nice. Not really my style.

I'm on the fence about this product. I'll give it one more month. It is really expensive for what you get

I am a bit disappointed. Took forever to get my first box and still have t received my April box.

I recieved the first months box and haven't recieved anything since. I've emailed them about this and nothing's changed. I've been paying for nothing and offered no refund of wasted money. The first box was already. The product quality was average. I was impressed. I'd be impressed if I wasn't paying for crap I don't even recieved every single month.

I don’t like it it .. I think it is not a match to boxy but more like another one that only offers samples ( I think we both know which one ) it’s just not as thrilling to revive and I don’t think it’s fair to offer a free one and charge for TWO more and no way to cancel during this hard time I think it’s bad business .. I don’t and can’t afford it at this time so please remove me before I have another 34.00 to pay for being over drawn

The products were trial size. When I opened the box the products were so tiny. This was my first box and it did not make a good impression. I called to cancel my subscription but they promised me the next box would be better. So I’m waiting, it should be here in a few days and I will write another review when I receive it.