shopfocallure.comReviews of shopfocallure.com

I have not received my order yet but I am excited...

I have not received my order as of yet (05-18-18).

I can’t wait to try my product. Contacted customer support via online chat and the rep was very responsive and helpful.

Shipping takes longer than expected after placing order.

I got immediate help with their on line chat to answer any questions I had

I love Focallure! They have great products and reliable communication. Would not hesitate to order from this company!!!

Product ordered May 5, 2018, promising 2 to 7 days shipping. A few days ago, I reached out to the company to find out the status of my shipment. I received an auto reply basically stating someone who get back with me within 8 hours. While the email was not within the 8 hours promised, I did receive an email from a real person, explaining there had been a delay in the warehouse an my product would my order would ship soon,no promised date. This morning I received an email that said my product had shipped. When I clicked on the button "track my order", there was a message from DHL saying shipments were delayed. So, on May 18, I still have not received the product and have no idea when I will. Supposedly, this is being shipped domestically. I order quite frequently from online vendors and while occasionally there is a back order or some type of delay, the communication is always initiated from the vendor- I shouldn't have been the one who had to reach out and inquire about my purchase. I truly hope when I finally receive the product that it will be the quality promised. First impressions.........

Bad company, overpromises and underdelivers. I ordered a product using their standard shipping which says I should get the product in 2-7 days. I noticed the product hadn't even shipped 5 days after placing the order, so I emailed them and they said the product was out of stock but was now in stock and ready to ship. 12 days later the product still hadn't shipped. I emailed them again to cancel the order, and they would not because they said it would ship soon. They should be able to either cancel the order or ship the order. They certainly took my money and charged my credit card as soon as I placed the order. Avoid this company.