shopfocallure.comReviews of shopfocallure.com

I've ordered three times now. The first time my order was sent without hesitation. The second time though, it was over a month before my product arrived. I did contact customer service a few times in that period and found out that one item was out of stock. That was fine, I only hope that down the road Focallure will send notification about the delay of an order via email to be a little more proactive when this happens. It does, and will because that's how things are. Communication is key. They did ship it express so it got to me in record time. That was wonderful of them and helped build my faith in the company once again. I ordered a third time and this time it has gone much smoother with my order already shipping out. I think this company may be young but they are definitely learning from their mistakes. I will continue to conduct business with them because their waterproof lipstick is fricking amazing. No joke! Once it dries that stuff doesn't come off until you take it off. Two thumbs up on the products!

After sending a lot of e-mails about a faulty delivery, they still send me the tracking information. REALLY BAD CUSTOMER SUPPORT. I already HAVE the order, but you send me the way cheaper products and now I am getting ingored.

Bestilte noget makeup fra Focallure i starten af maj. Ifølge tracking-informationen var pakken kommet til Danmark den 30. maj, og derfor kunne jeg ikke længere følge pakken. Midt i juni havde jeg stadig ikke modtaget den. De beklagede forsinkelsen og fortalte mig, at pakken var på vej, og at jeg ville modtage den indenfor et par dage. Knap en uge senere skrev jeg igen. Stadig intet. De beklagede forsinkelsen og bad mig vente lidt længere. Fire dage senere skrev jeg igen. De bad mig kontakte mit lokale posthus for at sikre mig, pakken ikke var der, og hvis jeg kunne bekræfte, at den ikke var, ville de helt sikkert finde en “tilfredsstillende løsning”. Den var der ikke, og jeg skrev tilbage samme dag. Jeg ville gerne have mine penge tilbage. Tre dage senere fik jeg svaret, at de beklagede forsinkelsen og bad mig vente et par dage mere for at hjælpe dem med at levere min pakke. To måneder er der gået, og jeg har ikke set skyggen af den. De bliver ved med at beklage forsinkelsen og bede mig vente lidt længere. De kan ikke fortælle mig, hvor pakken er, men bliver alligevel ved med at påstå, at den er lige på trapperne. Pakken har - ifølge deres system- været i Danmark i en måned nu, uden jeg har modtaget noget, men der er ingen hjælp at hente. Jeg har (heldigvis) betalt med PayPal, så jeg er beskyttet, men jeg synes, det er urimelig dårlig service.

I absolutely love the water proof liquid lipstick! It's by far the best brand I have found and I received my items in a very timely manner. I would recommend this company to anyone looking for the best experience.

Love the glitter stix. Just took two and a half months to get here though..

I have ordered three times. 1st order dated 1st April 2018, not received my order yet, disgraceful. 2nd order dated 15th June 2018, not delivered yet. 3rd order dated 17th June 2018, not delivered yet. Maybe you can forward this information to Focallure Cosmetics so they can follow up. I don't know if I could recommend Focallure Cosmetics to my friends and family. Delana. Update: On Friday 29th June 2018, I received my order from 1st April 2018. I will see how long it takes for the other 2 orders to arrive. Early days yet for these orders. Delana.

This company has incredible customer service. I placed my order late yesterday and it was shipped first thing this morning....so anxious to try my new lip colors. I've also received several emails following up on my order, as well as asking me if there was anything else they could do to help. This is a great company.

Better than I expected. The adhesive is extremely good and looks sexy