shopfocallure.comReviews of shopfocallure.com

Tried to cancel subscription. Sent 7 emails with a stock reply each time. Took months to arrive. Don't bother with the support email. No one home all automated replies.

I love receiving my Focallure Babe Box every month. It’s like a present to myself! I’ve also shared the love and passed a few boxes on to friends and family. It’s a nice, inexpensive way to treat yourself - because you’re worth it!

Great make-up at a reasonable price. Love the Babebox. Love that is cruelty free

Love your lipstick #19. My favorite. Get so many compliments on that color.

I am really annoyed by the fact that this babe box subscription got added to my cart automatically. I already wrote three complains about this and tried to cancel the subscription I DON'T WANT, but until now nobody bothered to answer. All I got was more adds. Sneaky marketing strategy and poor customer service. Though I love your products I probably will not order again, because of this.

Don’t buy anything! I didn’t get my order!

I ordered the free month of Babebox from them (more about the "free" box below). The box came quickly and was super cute. The items inside were a different story. I only received 4 items when it clearly states we would be getting 5+ items. Of the 4 items, I kept one, a Tony Moly sheet mask. I threw away one, because it was damaged and a mess. It was a glitter product that I'm still unfortunately cleaning up. I gave the last two products to my 9 year old granddaughter because they obviously were children's makeup and brushes. They were a set of 4 really cheap looking and feeling brushes and a 3 piece liquid lipstick kit with awful colors that felt sticky and gross on my lips . I'm so disappointed in this box and I am being forced into another month because I got my first box free (which wasn't entirely free because I paid $6.95 for shipping which was probably the total value of this box). So if I cancel, I end up paying $29 for the "free" box. I did let them know I needed to cancel because of financial problems, they let me know I'd be charged $29 for the free box or I could get a discounted subscription for a lot less. What could I do? Either way I don't have the money but I really don't have a choice. As far as the value of the box, let's just say I could get all these items from Wish for about $10 including the shopping. In fact I've seen all of these items on Wish!!!They boast a total value of $150! That's a laugh!! I will definitely be canceling this subscription after I receive my January box.

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE. This company is a total money grab. DO NOT get the subscription box. I Repeat do not! I thought I'd try the free month and after it not being shipped for about 20 days from when it should have ( they only did AFTER I contacted them). What came in it was total crap and nowhere near the value of what I paid. To top it all up, at the time I signed up the website stated that you could cancel at any time no matter what. I have screenshots of this. When I asked to cancel my subscription they refused until I paid for a month completely ignoring me explaining what their website stated and what I agreed to. Fast forward to the next month (this month). I had to pay for the month, the box was only shipped once again 20 days after it should have been and only after I contacted the ( to which they have YET to reply to - its been three days now) and I miraculously got a shipping confirmation. BRUTAL!!!!