Shop AppliancesReviews of shopappliances.com

Amazing experience

Julie at customer service was my first contact. Very pleasant and hooked me up with Natasha who was there every time I called being as helpful as she could be. The delivery went off without a hitch. Very happy with my new washer and every one who helped me along the way!

Overall great experience from top to bottom. From the sales team to the ownership, all around great service and quality product. 100% recommend to anyone who needs a trusted long term appliance vendor.

I’ll be honest—I made a mistake and ordered the wrong refrigerator, choosing a 33-inch model when I actually needed a 36-inch. Thankfully, I ordered from ShopAppliances. I called them, explained the situation, and they immediately took care of everything. They arranged the return, waived the restocking fee, and helped me place a new order with Jose, who walked me through the correct specs so I got exactly what I needed. The customer support is real, the website is excellent, and the entire ordering experience was seamless—I truly felt like I was in good hands. Before delivery, they called the night prior to confirm I’d be home and gave me a two-hour window. On delivery day, the drivers called and texted throughout the day, sharing live tracking and keeping me updated, which I really appreciated. Even the pickup of the original unit was fast and effortless. What an experience, what a company—and honestly, what a fridge. Me and my girl absolutely love it.

John went above and beyond to make something really special happen for us. He managed to get my refrigerator delivered next day to my home in Pennsylvania, which honestly felt impossible at the time. The timing couldn’t have been better—I surprised my baby daddy with a brand-new fridge, and he was absolutely thrilled. The delivery was smooth, fast, and exactly as promised. John made the entire process easy, stress-free, and personal. This level of service is rare, especially for online appliance shopping. I’d recommend working with him a thousand times over.

They were great to deal with and very cooperative with my situation they are great people

I purchased a SpeedQueen washing machine about a week ago, and I couldn't be happier with my experience. The delivery was fast, the customer service was fantastic, and the installation was done neatly. The machine is functioning perfectly. It's clear that the staff truly understands appliances and, even more importantly, they understand their customers' needs. I highly recommend this shop to anyone looking for high-quality appliances!

Natasha is an exceptional sales rep! She went above and beyond to help me choose the perfect item and never rushed me once. Her patience, knowledge, and genuine care made the whole experience feel personal and stress-free. If you get the chance to work with her, you’re in the best hands — she’s the reason I’d happily come back and buy again.