Shop AppliancesReviews of shopappliances.com

Very helpful customer service and thorough.

My order was delivered on time and I really appreciated the communication along the way. I definitely recommend this company. Thank you!!

Natasha is the person to speak to if you're not experienced with purchasing appliances. From getting proper measurements to exploring available deals and services. I enjoyed my conversation with Natasha very friendly and extremely helpful. Can't wait to see it all set up even having the old ones hauled away. Great Deal Thanks for your help Natasha 👍 Great Job!

BEWARE OF THIS SCAM COMPANY!! I ordered a washer and dryer set from this company because their website clearly listed both items as in stock and ready to ship. A few days later I received an email saying the washer was suddenly backordered, even though the website continued to show it as “in stock.” Trying to reach customer service was a nightmare — calls would either disconnect or I would sit on hold for extremely long periods. When I did get through, I was repeatedly given different stories and made-up ETAs. At one point I was told they would divert a washer from another shipment for me, but that never happened. After about a month I received a notice from the courier that only part of the order had arrived — the dryer. The washer had not even been picked up yet. No one from the company ever contacted me about the delay or asked whether I agreed to a partial shipment; they simply sent half the order and left me waiting indefinitely. When I called a month later to inquire about the status they just casually said it's backordered. I asked to cancel the whole thing, they tried to charge me a $250 restocking fee for the dryer, even though I had ordered a set and never agreed to a partial delivery. Getting a refund then turned into another ordeal. I was repeatedly told a supervisor would call me back, which never happened. One employee told me the order would be canceled and a full refund issued, but nothing happened for days. After continuing to call daily, I eventually received only a partial refund, forcing me to chase them again. When I finally reached a supervisor (John), he blamed ME for "ordering an item that was out of stock" — despite the website clearly stating it was available when I placed the order. He even told me to “breathe and drink some water.” The most shocking part was that he said they would issue the full refund ONLY IF I WENT ON TRUSTPILOT IMMIDIATELY AND LEFT THEM A 5-STAR REVIEW WHILE ON THE PHONE!! I'm pretty sure that's BLACKMAIL and I'm still considering my legal options. Rest assured I already filed a complaint with the BBB and both Texas and NY DA. I want to see them out of business the sooner the better. Eventually I did receive my full refund after threatening legal action, but the entire experience involved lies, poor communication, constantly changing stories, and unacceptable customer service. That’s not a retailer, that’s black market. I would strongly advise others to be very cautious before ordering from this company! Don’t believe the reviews here, I bet most of them were left as ransom. There’s a reason this “company” doesn’t have a google page or a Facebook page where you can leave a review.

I got a great price on my appliance. Delivery was outstanding. I was kept updated on the status of the delivery and it arrived on time. The delivery men were efficient and professional and went above and beyond.

Amazing!!!!!!

I spoke with James on three separate occasions regarding the purchase of a stackable washer and dryer. James was pleasant, personable, informative and patient. I will happily refer James and Shop Appliances to family and friends.

It was very seamless process to order the PTAC A/C unit. I regret finding out about Shop Appliances now since the price is very competitive and the lowest that I have seen.