Shop4SeatsReviews of shop4seats.com

I just ordered replacement seats for my Palazzo. Ordering was easy, can wait til they are delv.

So far my experience with this company has been, and is very comfortable and satisfied. The rep that took care of me, Clara. She was beyond exceptional. Look forward to ordering more products from her, and your company.

Jesse was very helpful and answered all my questions about my seats and ended up ordering 3. Thank you Jesse

I ordered a clearance seat, and between online and over the phone, it indicated that it would fit in my truck. After I ordered, I hadn't received any notification that the order went through, or any shipping information. I called and found that my e-mail was incorrectly entered. I was informed that they were unable to correct, but they forwarded the order confirmation to me. A few weeks went by, and I still haven't received anything, I called again, and was informed that the sub-frame was incompatible with my truck. They called back after a bit, and informed me that a new sub-frame would be built (no charge). [Thank you]. After another week, I called back again, because I hadn't received the seats, and was informed that the sub-frame wasn't built yet (got lost in the shuffle); I was understanding, and wasn't in that big of a rush, so no problem. I called again, the day after I was told it would ship (I hadn't received an e-mail, but expected this due to the incorrect e-mail on file [and was told that it couldn't be changed]). Was informed that they were a couple days behind; again, not a big deal. A few days later, I called again, and spoke with John Jasso, who informed me of the updated ship date, and he was even able to change the e-mail on my profile so that I could receive notifications. I received the notification, and received my seats. (Thank you, again). When I went to install, that same day; I noticed that I was sent seat belt brackets (to install the seat belts between the 3 seats); The instructions said nothing about the seat belts, I called, and was informed "that if they told me where/how to install the seat belts, it would be a liability". They said to "go to a mechanic"..... I am one..... Personally, selling seats, and not informing the customer how to install the seat belts to meet Federal Safety Standards is the liability.... Overall: The time/delay in getting the seats; I can life with (I wasn't in a big rush). The e-mail mistake; happens sometimes. The rebuilt frame; good customer service. The seat belt bracket issue; Not Good!

Well He was a little hard for John Jasso to understand what order I wanted We solved it to my satisfaction A cool guy to deal with very patient & understanding

The customer service is fantastic. Anna was a complete asset. She was friendly and professional and went above and beyond to help me get my order. I will absolutely shop here again!

Angela Allen was fantastic. She took the time to find a LED light power supply for a discontinued chair and was fantastic! Thank you for the great service.

Great seats, Great value. Thanks