Closed DownReviews of shop.storepaperoomates.com

Response from Closed DownMay 27, 2021

Hi Cheyenne. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. We hope we are able to keep up with the Good Service and become even better for you and every other Customers who decides to shop with Storepaperoomates Shop. Looking forward to service you even better next time. Till we meet again. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Howdy JB. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with our Shipping and Order fulfillment and occasionally downtime with our email support and ticketing system. Please read the incident report here - https://storepaperoomates.statuspage.io We have since been migrating to a new Platform and redesigned our whole system from ground-up to ensure it is now up-to par with current standard and minimize downtime as much as possible. I apologize for the inconvenience and ordeal our previous incompetence caused you. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hi Muhannd, Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with out Shipping and Order fulfillment. Please read the incident report here - https://storepaperoomates.statuspage.io We have since added faster shipping options from FedEx and DHL to ensure customers are able to get the items they love faster. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hi Tasha. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with out Shipping and Order fulfillment. Please read the incident report here - https://storepaperoomates.statuspage.io We understand your concern and hope to improve our overall service to ensure this will also be the last time Customers experience such service from Storepaperoomates. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hi Mitchel. Sincere apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. We are a marketplace and for the security of both our buyers and sellers, we employ PayPal payments which offers both Buyer and Seller protection. Although we vet all our Sellers before they register on site and are able to list products, occasionally, some rogue sellers may slip through who then take payments and fail to fulfill payments. In this case, the first step would be to try to reach out to the seller and await a response. If all fails, we usually revert back to PayPal's buyer protection to ensure you get your refund and get the item you orders, in your case, a refund. We apologize for this ordeal and have already employed a better vetting system to ensure only compliant and duly able Sellers and suppliers list their products and take sales. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hello Ida. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with out Shipping and Order fulfillment. Please read the incident report here - https://storepaperoomates.statuspage.io To avoid any investigative delays, all delayed Order were refunded. We apologize for the inconvenience caused. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hello there, Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Occasionally, we may experience issues with our Warehouse operations and Email Support system. I believe these may coincide with the timeframe you tried reaching out to Customer Support. Please read the incident report here - https://storepaperoomates.statuspage.io For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hello Nasser. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. I would like to personally apologize for the hassle you went through with your Order. Unfortunately, during that time, we have been having issues with our Order fulfillment and Order Shipping. Please read the incident report here - https://storepaperoomates.statuspage.io We had to issue out refunds for all Orders placed to avoid any investigative delays. For further assistance do not hesitate to reach out via [email protected] Regards, ~ AbdulRaheem