Closed DownReviews of shop.storepaperoomates.com

Response from Closed DownJun 16, 2021

Hi there Abdulla. Thanks for your review. Our phone support is currently only accepting voicemails which are currently being attended to in the order they are received. We also have a huge ticket queue which are working against. We will get back to your email or voicemail (if you left one) with more details about your order. Please rest assured that Orders are being processed and shipped out normally and have not been affected by the large ticket queue. ~ The Srm Shop Support Team

Response from Closed DownJun 15, 2021

Hi Aya. Please accept my apologies on this matter. We recently acquired the company behind the store and we are looking into resolving any pending issues and support matters including your case. Can you please email [email protected] or reach out via our Contact page here - https://shop.storepaperoomates.com/pages/contact so we can rectify this matter. I will have a full refund issued along with a replacement sent as soon as I get your ticket to follow up on. We are on a quest to reinstate the quality service Storepaperoomates Shop is known for. Our apologies, ~ The Srm Shop Team

Response from Closed DownMay 27, 2021

Hello Luke. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with our Shipping and Order fulfillment and occasionally our Email Support and Ticketing system. Please read the incident report here - https://storepaperoomates.statuspage.io I believe you should have heard back from one of the Support and Customer Advisors. If not, please shoot us an email here, [email protected] and we will get back to you as soon as possible. Normally within 24 - 48 hours Monday - Friday. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hello Andrew. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with our Shipping and Order fulfillment and occasionally our Email Support and Ticketing system. Please read the incident report here - https://storepaperoomates.statuspage.io I understand your concern and really sorry for that. Normally, most suppliers and sellers will upload images for illustrative purposes mostly, but we do advise and recommend the list Products as is with as much resemblance to the real life product as possible. Due to troublesome returns associated with Large items and furniture, you should have received a refund from Storepaperoomates from your Order. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hi Snake :-) Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. We hope to serve you and everyone else even wayyy better next time! For further assistance do not hesitate to reach out via [email protected] Cheers, ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hello Young, Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with our Shipping and Order fulfillment and occasionally our Email Support and Ticketing system. Please read the incident report here - https://storepaperoomates.statuspage.io Normally, packages will first ship to our Dispatch Warehouse in Sarasota. Once en-route to the Warehouse, due to it's Free Tax Status, it is near impossible to directly divert packages to avoid Tax evasion issues. Your packages will be processed, packages and shipped to you from our Dispatch Warehouse. You can read more about this from our Shipping Policy here - https://shop.storepaperoomates.com/legal/shipping-policy For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hello M&M Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with our Shipping and Order fulfillment and occasionally our Email Support and Ticketing system. Please read the incident report here - https://storepaperoomates.statuspage.io Our Free Shipping will normally deliver in 20 - 30 days (Internationally) and within 10 days within the US. Due to the incidents above, we unfortunately had extreme delays to the extent of issuing refunds for all Orders placed. We hope to improve even more on our Shipping. We have since employed shipping via FedEx and DHL for faster better tracked shipping. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem

Response from Closed DownMay 27, 2021

Hello EA. Apologies for the delay in getting back to your review. We were working against an email and review backlog due to a downtime experience with our email provider. I so appreciate your patience and understanding throughout this entire process. We’re really grateful to have you as a customer. Unfortunately since March 5, 2021 we have been having some issues with our Shipping and Order fulfillment. Please read the incident report here - https://storepaperoomates.statuspage.io I apologize for the trouble. Due to the mix-up and trouble, I believe your Order should have been refunded without the need for you to return the wrong item. We hope to improve our service to reduce the chances of this happening again and serve you and everyone else better as we continue to grow. For further assistance do not hesitate to reach out via [email protected] ~ AbdulRaheem