Sandra F.
Poor customer service
I wanted to order a Charles Wysocki calendar and every other online vendor seemed to be sold out of this item so I tried Storepaperoomates. I placed the order on Dec. 31, but never received a shipping confirmation. On Jan. 18 I emailed customer support asking about the status of the order. On Jan. 25 I finally received the calendar. On Jan. 30 I finally received a response from customer support telling me the item had been delivered. This email had a link to explain the delayed response but the link sent me to a page with an error message. On top of the poor communication and slow delivery of my product, the emails I received and the copy on the website itself was filled with odd grammatical errors, which did not increase my overall confidence of the vendor. I also found the repeated requests to review the site via Trustpilot rather annoying. I will most likely never use this store again but I did eventually get the product I paid for.
Response from Closed DownJan 31, 2021
Good day Sandra. We really apologize for the poor service you received. We are a rather a small scale Online Retailer who keeps limited quantity of stock and during the the festive season, we had lots of Orders than we were capable of handling well in time. We had to bring in a few helping hands hence the errors and the helpers didn't have English as their first language hence the grammatical errors. Concerning the broken link, we had an Order API Issue that you can have at look at here https://bit.ly/2KN8cVS as it may have seem you got the link and it must have been mistyped. We reported an Issue with our delayed response time which began on January 14th but has since been resolved. We're just glad you were able to receive your Item and again, on behalf of everyone at Storepaperoomates, I apologize for the subpar service standard and really do hope we can make it up and serve you way better next time. ~ Theo from Customer Support