ResMed ShopReviews of shop.resmed.com

It was quick and easy to get the item I needed.

I was not impressed with the initial process of asking for assistance with placing order for new AirMini with full face Capp. For 2 calls “salesperson will call you back in 24-48 grout’s. 3 call after placing online order myself, I received an email stating need prescription with Doctor’s Name and #of months” They did not even see the 8/24 prescription my doctor had already faxed overI attached and email prescription and original request from sleep therapy doctor of what I needed (machine and settings). After 3wks finally received AirMini call back for assistance to rest air pressure, I received email to have my doctor or mail back for to Resmed. Received AirMini $1121. By 9/12 before 9/17 trip. I am very happy with size. If you can lower price and lower or quiet the sound of machine, return calls to customers in a timely manner is my only improvement requested. Just FYI: I looked on YouTube which only took my 5 minutes to change air pressure. I will say machine was delivered fast.

The ResMed Team worked with me well over a 3 week trial of the travel mini. I have been a regular CPAP ResMed user for 3 years without difficulty. However, despite trying all the interventions and medication given by my provider I was unable to tolerate the mini. The ResMed team was very collaborative during this time and worked with me to get the equipment returned. Customer service was excellent!

I ordered a replacement power cord but for some reason it was shipped with the requirement of a signature. It added an additional 7 days since my apartment doesn't have a staffed front desk and after a bit of shipping delay it had to be rerouted which also incurred delays. Bad choice at the shipping decision, but otherwise the item seems fine.

The process went very well.

I've been a Resmed patient for 4 years and trying to purchase an Airmini was exasperating. Rejecting mt physians script due to wording! You know I'm a patient and I am paying cash which you took 2 weeks before finally releasing the product to me.

I was trying to get this financed and was approved but have no confirmation this happened. Not happy! Also nothing in the box about the equipment

Easy to do business with