ResMed ShopReviews of shop.resmed.com

fast service, great product

I called to attempt to place an order with negative results as the clerk on the phone sounded scripted and just referred me to the website for questions! I disagree with this style business model. Many people still want to talk to a representative! I’d probably spent a lot more money on options however I didn’t as I felt blown off..

Amazing Customer service! Although the mini-cpap didn't work for me, the return was easy and quick. I would certainly work with the ResMed Shop again.

Easy to order from a source I have confidence in. Prices and ordering process was straight forward.

I was able to get what I needed easily and in a timely manner. I do wish it was possible to order a mask at the same time. My travel supplies are a little different than my home supplies

Placed my order on July 20 and just received it yesterday, Aug 24. The entire purchase experience was negative with back and forth emails. Understand you may have staffing issue but the quality of customer service and communication was poorly executed.

I have to figure out how to minimize air leaks. Spent time yesterday working on it and I better understand how to stop the air leaks but it still happens.

The buying and checkout process for my AirMini was easy and I used the Affirm payment plan. I received my device in just 2 days and was able to use it on my trip the next week out of the country.. My only issue is that ResMed does not partner with insurance. I would have been able to after my purchase contact my insurance provider myself and gotten a payment back from insurance to help offset the price. That should be something that ResMed should better partner along with the insurance companies so there are no out of network large costs for people. I Don't mind having to pay upfront, just since they came up as an out of network item I am now stuck paying for this all on my own! Make sure you can get some insurance compensation before a direct purchase! Or let your doctor order for you through your insurance if you require the assistance! I give ResMed the 5 stars based on their service. I just want others to understand the insurance part.