ResMed Shop Reviews | Read Customer Reviews of shop.resmed.com

ResMed Shop Reviews | Read Customer Reviews of shop.resmed.com

ResMed Shop reviews

1,064 approved reviews, newest moderated first

Chad B.
Oct 17, 2023
Order from Resmed, we'll worth it!
Quick turnaround of the order, and having it set up so it was ready out of the box was so helpful and appreciated!
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Randall N.
Oct 16, 2023
Customer service representative was…
Customer service representative was rude.
Response from ResMed ShopOct 16, 2023
Hi Randall, My name is Janeil and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
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John C.
Oct 13, 2023
Great experience
Great experience
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Dave
Oct 12, 2023
no communication
when i took delivery of my machine, i was told i would get a call monthly to check if i needed any supplies. i never received a call. maybe i'm wrong. but then to get supplies ordered took 3 phone calls to two different organizations and 2 returned calls. just frustrating
Response from ResMed ShopOct 12, 2023
Hi Dave, My name is Mike and I am with the ResMed Shop Customer Support Team. We're so sorry for any inconvenience regarding this matter. I will have someone contact you shortly to follow-up and discuss further. Please let us know if you have any additional comments or questions!
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Mason T.
Oct 11, 2023
Commuicate need for a prescription even for ResMini
I had to go back and forth with the doctor your customer service team and I had to email and follow up on both ends multiple times. Mini took over a week to ship from time ordered.
Response from ResMed ShopOct 12, 2023
Hi Mason, My name is Mike, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review. We understand your frustration and apologize for any trouble this may have caused. If there's anything else we can do for you, please don't hesitate to reach out.
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Maria Clara P.
Oct 10, 2023
All was very professional
All was very professional, quick and very kind and helpfully the employees
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William S.
Oct 8, 2023
I'm disappointed in the Mini
I'm disappointed in the Mini, mainly because of excessive noise. The F3 masks that are provided for regular ResMed AirSense machines have a collar around the circular vent at the pivot point in the front of the mask. This significantly reduces the hissing noise. The Mini uses an older design that is unacceptably loud. I understood that the mini provides not humidification, but I didn't expect it would require 29 db ear plugs to allow a night's sleep. I hope ResMed will update this soon, there's not technical reason not to.
Response from ResMed ShopOct 12, 2023
Hi William, My name is Mike, and I am with the ResMed Shop Customer Support Team. Thank you for taking the time to leave us a review. We understand your frustration and apologize for any trouble this may have caused. If there's anything else we can do for you, please don't hesitate to reach out.
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Michael S.
Oct 7, 2023
Communication on the status of my…
Communication on the status of my order. Fast shipment.
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