ResMed ShopReviews of shop.resmed.com

Wonderful experience. The representative I spoke with was both knowledgeable and kind. Super fast shipping as well.

Fast service and I receive a follow up call to see if everything was going well with my new CPAP

Very informative and quick delivery of my travel CPAP machine.

Staff was friendly and efficient. Machine arrived about a week from when I ordered it. Order was complete.

I bought the air mini primarily for use while traveling as we take frequent trips. Ordering from the website was easy. I uploaded my MD orders without difficulty. The review by the respiratory therapist was completed in a timely manner. The shipping was free and the package came one day early. The directions for use were good and I didn't have any problems setting up the unit or downloading the app to my I-Phone. I have been please with my use of the air mini and have used it on 2 trips so far with good results. I haven't had any problems with noise or air leaks. I would recommend it to others, especially people who like to travel, as I don't need to try to buy distilled water and the machine is much smaller and lighter for travel. I am getting similar results that I get with my larger traditional machine, I have been very pleased by the air mini and feel it has been worth the price.

I made my purchase on a Monday, and uploaded a copy of my prescription the same day. On Wednesday I called to check status since I did not receive an email confirming my prescription was received, or my item was shipped. The customer service rep told me they will have someone call me, however no one called me. I called Thursday, and it was the same experience as the day before, and still no one called me. I called Friday, and the exact same experience happened. I called the next Monday, one week after my purchase, and they told me sometimes it takes 48 hours for someone to call me back. So they said I shiuld get a call that day, but guess what, no one called again. I Hidden call on Tuesday and ask for a manager. The rep that answers told me he that an email was sent to me last Tuesday that said they couldn’t open my prescription. He said to check my spam folder because sometimes it goes to peoples spam inbox. I checked, and it was there. I don’t know why if it’s a known fact that these emails go to spam, why I wasn’t called. I also don’t know why I had to call 4 previous times before I was told an email was sent that they couldn’t open by prescription. I had a trip coming up , so I chose expedited shipping. I had to pay to ship an extra $30 to get my item in time for my trip. This is the worst online purchase experience I have ever had.

very easy to upload my Rx. Also was able to use HSA for payment.

Easy to order and never a problem