NHLReviews of shop.nhl.com

without asking they put a rush on my tavares jersey and got it to be in time for the next game. 9 days before estimated delivery date!! very pleased

Cristin is one of the best customer service members I've been ever experienced. Unfortunately, a photo signed by one of the best German ice hockey players in the NHL, which is very valuable for me and the recipient, arrived slightly damaged. Nobody is to blame for that. However, it was easily replaced with an existing identical photo at no additional cost to me, even though it had to be shipped out of the country to Europe. The transaction went smoothly. Thanks again to Cristin.

9 business days to deliver a shirt within Canada is unacceptable. It should not take 3 days to process a simple order before shipping even begins.

Ordered a jersey over a month ago as a birthday present. Never showed up.Was in stock at time of the order. Got no updates for a month. Today nhlshop emailed me to say they were out of stock and gave me a 25% discount code to use on their site. I went to reorder the jersey (that is apparently not in stock) and the 25% off coupon they sent doesn't even work. You would think they would at least remove the item from the website if it's "not in stock". Still waiting on a refund too... Will definitely never order from them again. Poor customer service, and a poor experience overall.

Cristin helped me with replacing a damaged Connor McDavid Ltd edition Puck that I received in the mail. She was so very helpful in resolving my issue quickly. Thank you Cristin for your amazing customer service

Ordered a jersey for a black Friday deal in November 2022. Shipping date kept getting pushed back. There is no further update on when product will arrive. I'm too impatient to wait any longer and unfortunately, I cancelled the order.

Had an issue with an order where I received the wrong item after some back and forth with Fanatics I was finally able to get a hold of Cristin who was able to get me sorted quickly.

Matthew was very responsive and did a great job in fixing my order issue. Thanks for all the help.