ShoemallReviews of shoemall.com

I ordered a pair of shoes on June 26th. A label was created the next day, but they still haven't been shipped as of July 9, 2025. I have called twice and each time had excessively long wait times on the phone and they have not been able to address the situation.

Ordered two pairs of socks and received a the wrong product. Shoemall substituted my order with an item of lesser quality due to only one in stock. The representative stated they would remove the one remaining from their stock and allocate them to my swap and to send the old ones back. Once the item was delivered back to shoemall, I was then advised they didn't have the remaining stock allocated. I kept one pair due to their stock only showing one remaining expecting a discount. DO NOT ORDER FROM THEM

Shoemall.com Honestly use to be a great online shopping experience for me to get all my footwear. Covid happened.Then Shoemall.com customer service got bad. Their online store was great before covid. Covid happened. Now the selection of shoes has decreased a lot. Another issue is they only use FedEx shipping service. FedEx delivery drivers are not honest. Because I live in nyc I get the signature required to receive my package. I called customer service on March 07,2025 To inform the customer service representative that my delivery days is Saturday and I will not be available. Her only response was, she can't help me after I asked her to send a digital note to FedEx asking them to hold my package for pick up. Bit then wanted me to give her a good review on a survey. I refused and hung up. Moving forward I'll go to famous footwear or DSW to get shoes... Shoemall.com customer service is simply not good. I would prefer to pay more money for my shoes and get a good customer service experience.

I orderer a pair of sneakers today and entered a promo code they gave me. I scrolled down and saw the price of 41-42 dollars. ( don’t have a picture) . This is what I saw when I confirmed the order after logging into PayPal. A while later I noticed a confirmation from PayPal about a 62 dollar charge. I called Shoemall and they kept asking me the code. I didn’t have it in front of me but I said that there was a code on the website right now and I bought them today. She tried to say that the code was expired ! I went back to the website and did another order without placing the order and it accepted the code that she was claiming was expired. Ot said it expired at 11:69 cst. It’s still not 11:59 cst! Soo dishonest!

Received offer directly from company for 25% off a regular price item. Offer use requirements were that order was prior to 1/28/2025 expiration date and that brand was not on their exclusion list. Hoka was not on this list. Order refused as "Hoka is an excluded brand". Sent customer service a screen shot of their website excluded brand list that didn't include HOKA. They refused to honor offer. 3 days later HOKA now suddenly appears on this list.

Got wrong shoe, not the same color. And this is after I waited a whole month! It is impossible to get in touch with the “company“

Oh my goodness. DO NOT DO BUSINESS WITH SHOEMALL. After receiving a return, and acknowledging receipt, they take 20 business days, to issue a refund. Horrible.Dont buy from them, through Amazon either.

I ordered the Bella Vita Tam in Black. Good quality leather, the most comfortable shoes that I have found in a long time. I was so pleased that I ordered the Navy suede & Tan pair. These shoes are very fashionable, they can go from the office to church because you can dress up or go casual.