ShoemallReviews of shoemall.com

Slow ship. Unable to cancel order after learning item wouldn't arrive in time. CS simply said"no" Never again! Don't do it!

I looked really hard to try to find the shoes I wanted where I didn't have to pay for shipping. cuz I'm trying to be frugal. but I wanted the perfect shoes for my niece's wedding. when they arrived, they weren't at all what I was expecting so I chose to go with something else. I was a little bit frustrated that I had to pay to return them. and then, the label that they sent me did not have a tracking number so FedEx which they chose, was unable to return them. plus I had to drive 3 hours away to get to a FedEx store. there's not a place that I can easily drop off FedEx where I live. so I finally just went through ship pirate and I also contacted my credit card to try to reverse the charges. I was pretty Disturbed that when I dropped off at the FedEx they said I could not drop off because there was no tracking number on the label. it just had a letter y. but I was even more alarmed that they could not come up with another printed label or a QR code in less than a week.. that's some serious red flag action right there

I bought a pair of Skechers slip on shoes and almost immediately the backs broke down. I don't think they sell top quality Skechers.

This company is SOOOO dishonest, no question. Said they delivered a pair of 175 dollar shoes- and when I called because the shoes had never arrived, they gave me SUCH a runaround - the woman had to pass it on to a supervisor because I paid through PayPal (?!) and arrange for this supervisor to call me (gave me some nonsense number I was supposed to give said supervisor which she never asked for) - and she did (at the wrong time by two hours, which ostensibly HAD to be scheduled) only to be told that I needed to take it up with Paypal, since Shoemall have recorded that the shoes were delivered. Such BS. Wish I'd seen these reviews first. MARYLAND SQUARE is the other name for this crap company. BUYER BEWARE.

I orderd shoes in mid January for my wife so she could get them for valentines day, never got a shipping notice or anything not a word from this company. January 23 i tried calling but got this virtual garbage that ended up texting a person, i asked why I haven't heard anything they looked everything up and told me the order was on back order and they wouldn't be sent until the 19 th of February so I told the woman to cancel the order because it defeated the purpose she told me she would send me a cancelation notice to my email, once again not a word .I made an order from another company. Now the 29 th they took money out of my account and said the order will be there the 31 .this is a piss poor company and I will spead the word about this garbage of a place. I would advise anyone not to do business with these people.

Worst customer service I’ve ever received. They made an error on their end and shipped out my package with the wrong shipping method. I paid for extra shipping and they tried to tell me that I did not. They asked me to send them my email receipt as well as the shipping email showing the express shipping. I did that and then never heard from them again. They did not try to make anything right or care that they messed up and I did not receive a Christmas gift to give on time. I would avoid this company.

Buongiorno, il 13 settembre ho fatto un ordine su Zalando prive', un paio di Nike che ahimè non è mai arrivato. Ho subito ricevuto una mail di conferma da Cservice con un numero di tracciabilita'( cliccandoci mi diceva che l'ordine era in giacenza in Thailandia). Ho aspettato un paio di mesi poi ho iniziato a inviare delle mail di chiarimento ma ho sempre ottenuto risposte gentili ma molto vaghe. Nell'ultima mail ho chiesto il rimborso che non è mai arrivato!! Ho chiamato il numero ufficiale di zalando prive' che a quel punto mi ha confermato che se si effettua un ordine passando da altri canali( Facebook- Istagram) è una truffa!!

Ordered an item in mid-November. Item was on backorder. One month later I was notified that the item was no longer available. Well, the item is widely available, just not for the price that I paid in November. I think ShoeMall didn't want to follow through on the order for the price I paid. After posting this review, ShoeMall responded that the shoe I had ordered was available for the same price if I wanted to reorder. Why in the world would they cancel my order and then say I could reorder the item? Maybe they are just incompetent.