Sean Billy K.
I paid for full-service and was greatly dissappointed
I paid for full-service unpacking — never got it. Property damaged. Bed bug dispute stonewalled. Months of "final offers" that kept changing. I hired Shleppers for a full-service move that included professional unpacking. Here's what actually happened: Unpacking never delivered: I paid roughly $300–350 for unpacking. The crew only partially removed items from boxes and threw out the packing material. I was left with stacks of unopened boxes throughout my apartment, which I photographed at the time. After weeks of disputing this, Shleppers' final offer was an $85 partial refund for a service I paid for in full and never received. Property damage: The movers damaged a wall while mounting my TV (later very poorly repaired) and damaged a large plant during the move. Bed bug infestation: Within days of the move, I discovered a bed bug infestation and had to wrap and discard a mattress, headboard, bed frame, and rug. Shleppers denied responsibility, telling me it "would be very difficult" for them to accept liability, without offering any evidence for where the infestation actually came from. Customer service: Every reply took days. Each settlement was called "full and final," then quietly revised again once I pushed back — five separate times. When I mentioned I might share my experience publicly, their claims rep's response was to tell me to make sure anything I posted was "100% accurate" and that they'd "take all necessary steps to protect our company's 48-year reputation." That's not customer service — that's a warning shot aimed at an honest review. If you're comparing movers, get every service in writing, and think twice before paying extra for anything (like unpacking) that isn't guaranteed to actually happen.