Shleppers Moving & StorageReviews of shleppers.com

One star for reasonable pricing. Another star for prompt and hard-working movers who packed all valuables seemingly well. A third star for getting the job done quickly. Removed one star for some damage to furniture after finally inspecting everything thoroughly. Removed another star for damaging doors and walls of the house. All can be fixed but that's added cost for me, not them.

The movers did a great job the billing is not acurate

UPDATED REVIEW I said I would update my review once I actually received my items. - On the plus side, every box and item that was picked up was labeled with a number, I got a bill of lading with every item listed, and I was able to check off every item upon delivery. The pickup crew arrived within the window of time specified. Allow for 4 to 5 hours to pack up a 2 bedroom house - the pickup crew took double the time I expected. -The delivery crew was fine with checking off each box and item off the bill of lading as it came in the door and put everything exactly where I asked them to. The delivery crew was only a 2 man team so again it was a four hour process. On the other hand, communication with the office itself and the operations manager was incredibly difficult and frustrating. My items were picked up Sunday in a small truck. I was given a 1 to 5 day window for them to be delivered. I figured that meant by Friday, so I scheduled help to come unpack (I'm elderly) the next Sunday. I didn't hear anything from Shleppers on Monday or Tuesday so on Wednesday I called the number on the website and got the New York office. They said they'd email the California office. No response from the California office, so I texted the salesperson that had been my contact prior to pickup. No response, so I called them. He put me through to their operations manager. She informed me that my things were in their yard, "waiting for a truck". I had seen them driven off in a truck, so I was a bit baffled. Apparently, Shleppers picks up everything in a smaller truck, takes it to their local yard, then unloads it all. It sits in the yard until they have enough clients going to the same area and then they load your items onto a semi along with other clients' things and then drive them up. This means that the operations manager did not know when my things would be delivered. When I explained that I had people flying in from other states to help me and that I needed to make sure my things were there, she said that she would call me when the truck left with my things on it. This gave me absolutely no information. I wanted to know when, but Shleppers does not actually schedule the shared truck until after they've already got your things and after they have enough clients going to the same place and after the semi gets packed and sent out. When I said it would have been nice for someone to let me know that my things were stuck in their yard waiting, she told me "You're not entitled to a phone call, you didn't rent a full truck's worth of space." Thursday same thing. No call from the Op manager, no info from Shleppers. I called them and the Op manager still had no info for me. I came here and posted a review, expressing my frustration. Within 5 minutes of posting my review, I got a text from the Op manager, asking if I had posted a bad review. Then, for the first time, I got a call from her. She was furious that I had written the review. I explained that I would update the review once I got my things. At this point I had given all my things to Shleppers, paid them $2,300+ dollars, and had no idea where my stuff was or when it would be delivered. I got my things on Sunday afternoon. I had already asked everyone to come later in the week and helped them with the cost of changing their plane flights. Suggestions for those using Shleppers - -Pack your boxes full. They will be stacked very high with a lot of weight on them and if there's any gap the boxes will be crushed. I did have a chair arrive with a split leg, a side table with a broken leg, and a vase in a box was shattered. It's a system that will handle your things multiple times and subject them to a great deal of weight. I had 112 boxes and 14 of them showed damage when they arrived. I can't really fault the pickup or delivery people as the process inevitably results in damage unless you pack your boxes full and able to take a lot of weight. --Be aware that they will charge you for every single item. My bid went from 4000 to 4700 in the blink of an eye. Be very specific as the salesperson is not anywhere in sight when you're in the middle of the actual move. Whatever they imply or promise, you will be charged for everything and anything - even a floor mop. --Shleppers has you pay half when they pick up your things and half when your things are delivered. I was able to use a check made out to Shleppers upon pickup, but for the delivery I was told I needed cash or a cashier's check. It also had to be made out to the delivery company, not Shleppers. This leads me to believe that Shleppers takes the first half as their payment and then subcontracts out the actual delivery. So while you know who is picking up your things, you don't really know who delivers them. The truck that delivered my things said "Hi Tech Movers" on the side. Did I get my things? Yes. Were they in good shape? Mostly. Was it an easy experience? No.

I loved the fact that they came to pack the day before the move. Some things broke during the move though I told the movers that those are fragile . They still take the proper measures. They were a Group of 3 movers but only 1 spoke & understood English which was very frustrating since I asked for unpacking and it was useless.

Our prior movers said to fill the bureaus because moving it and unpacking would be easier. Shleppers wanted them empty and did so while we were packing other items. Every box they packed was labeled 'Basement'. I have to go through each one to determine the contents. On the other hand. They showed up on time, worked hard and no furniture was damaged. Someone didn't understand that a cable that was broken with the end snapped retails for $150 - well, you'd have to be an audiophile to be aware of that. They were the most expensive of the 3 movers we interviewed - substantially so. Which only means their rep was much better than the rest. For the price, I would not use them again.

Our estimator, Nicholas, was excellent throughout. Other aspects of the move were not "stress-free" as they advertise. There were communication glitches, one move took extremely longer than expected. I would not say that I would never use them again, but I would be curious to try another mover first.

Shleppers showed up on time and worked as a good quick team. They were helpful when there was a need to re-pack or install something. No one told me how much the boxes should weigh, so the ones that were considered heavy were re-packed immediately at ADDITIONAL cost to me. My contract stated that they take all the paintings, they only took one, conveniently forgetting the others. Some glasses broke while being transported, but that happens - no biggie. They were throwing and tossing my stuff around the new apartment trying to do everything as soon as possible, installing the sliding doors of the cabinets the wrong way. The bed frame didn't fit in the elevator, so two guys carried it on the stairs, while their chief was explaining to me that I should reward them extra for doing that. And I did - $150 extra in addition to a 20% tip. Did I hear a "thank you"? Well... They did call me, but were so busy sharing cash, that their main guy instead of leaving me a normal vm, just went on talking to his crew: "I don't care that you wanted to bang her! She's a nice lady, she gave us the money...", etc. I am not even sure I was flattered... All in all they DO their job. But it kinda sucks that they send a nice adequate person to make a contract, and then the people who do the actual job change the rules and the price.

I've used Shleppers in the past and loved them! This time, I wasn't as impressed. The highlights: 1) They couldn't get my couch out (after I stressed to the relocation guy that I was worried about that) they kept saying it was standard and wasn't going to be a problem. The day of the move we had to frantically call a company to come take apart our couch, and put it back together in the new place. It was an extra $500 cost to us along with much stress and anxiety of having half a sectional until 9 pm that night. 2) They left my son's fisher price swing. We had to go back over the next day and get it ourselves. It's pretty bulky and we had just paid a lot of money to have movers... 3) They left all of the contents of our fridge and freezer. Again, we had to go back and retrieve ourselves. 4) We paid to be packed. They didn't do a great job. The one item I stressed to them to be careful with was broken. Luckily I found all of the pieces and I guess there will be crazy glue in my future. 5) One of the guys yelled at a neighbor. She yelled first because the truck was blocking her exit from our garage, but you don't yell back. I have to live with these people. Now I feel like those neighbors probably hate us beaches our movers were rude. To be clear, most of the crew was very polite, but there's always one! Needless to say, I'm not sure we would use them again.