Shleppers Moving & StorageReviews of shleppers.com

My tv and salon hair dryer are broken

I paid for full-service unpacking — never got it. Property damaged. Bed bug dispute stonewalled. Months of "final offers" that kept changing. I hired Shleppers for a full-service move that included professional unpacking. Here's what actually happened: Unpacking never delivered: I paid roughly $300–350 for unpacking. The crew only partially removed items from boxes and threw out the packing material. I was left with stacks of unopened boxes throughout my apartment, which I photographed at the time. After weeks of disputing this, Shleppers' final offer was an $85 partial refund for a service I paid for in full and never received. Property damage: The movers damaged a wall while mounting my TV (later very poorly repaired) and damaged a large plant during the move. Bed bug infestation: Within days of the move, I discovered a bed bug infestation and had to wrap and discard a mattress, headboard, bed frame, and rug. Shleppers denied responsibility, telling me it "would be very difficult" for them to accept liability, without offering any evidence for where the infestation actually came from. Customer service: Every reply took days. Each settlement was called "full and final," then quietly revised again once I pushed back — five separate times. When I mentioned I might share my experience publicly, their claims rep's response was to tell me to make sure anything I posted was "100% accurate" and that they'd "take all necessary steps to protect our company's 48-year reputation." That's not customer service — that's a warning shot aimed at an honest review. If you're comparing movers, get every service in writing, and think twice before paying extra for anything (like unpacking) that isn't guaranteed to actually happen.

I would never recommend this company go and read the notes, Eli gave me a price to remove my Furnitures when you guys came to my house you realize one Furniture could not go through the door you did not refund any money and you just left it there

Shleppers outsourced our move to a small outside mover. They sent only 3 workers who arrived late and didn't finish packing the truck until after 5:30pm. It then took them 90 minutes to drive the 35 minute trip to the destination. The outside moving company sent 2 additional workers to the destination to assist with unpacking. The move was not completed until 11pm. I find fault with Shleppers by outsourcing the move to a third party who received 1/4 of the fee we paid to Shleppers - no wonder they only allocated 3 workers. In addition, a high end marble tabletop was broken in half and an expensive club chair had a leg ripped apart. We are a very unhappy customer!!!

A Tale of Two Booties You should use this moving company if you enjoy: (i) attempts to gross up your price by telling you the day before the pickup that a $1500 “local” delivery three hours away requires you to meet the van at the destination on the day of the pickup or be charged an extra $500 for next day delivery, (ii) arriving without the packing materials needed for the picture frames clearly specified in the contract, (iii) delivery vans that leak so badly in the rain that your soaked and shredded boxes need to be re-packed in the van at the destination in dry boxes that YOU supply because Shleppers doesn’t carry any, (iv) damage to the items you specifically noted as requiring extra care (in my case, a $5,000 stereo speaker gouged with severe force), (v) asking that the delivery men wear booties to protect your floor and carpets and, many emails later, being told it will cost you $50, so you buy booties yourself on Amazon for $1, and (vi) being charged for a full month of storage when the goods have been removed from storage in the first week of the month and having to call to ask for the pro rata refund THEN being told that the refund will be made in 2-3 business days THEN seeing no refund in two weeks THEN calling repeatedly and getting voicemail with no return call THEN getting through and being told that the refund was never processed. In short, if you want a moving company that is sleazy, incompetent and disrespectful, Shleppers is for you!

Updated review: This company is horrible. They ruined all of my furniture and some intentional. They didn't have anyone to come fix it. They said that even if the truck caught on fire, I will receive $300 for all of my belongings from them. This is not a moral company and not one to trust. If you care about your belongings, don't trust them.

Do NOT trust this company with valuable or delicate items. I wish I had read more reviews before hiring Shlepper's. What should have been a straightforward move turned into a nightmare that destroyed a priceless family heirloom. Before booking, we were explicit that we had a 100+ year-old antique piece that required special care. Shlepper's gave us multiple assurances they had extensive experience with antique furniture. We even had an independent antique expert assess the piece, who confirmed that proper disassembly and reassembly would be straightforward for any experienced mover. We sent videos, detailed instructions, and confirmed multiple times that the piece needed to be carefully disassembled before transport. The moment the crew arrived, it was clear they had zero experience with antiques. They completely ignored our instructions and their own prior agreement to disassemble the piece, instead attempting to move it fully assembled. At our new building, they tried to force it through a doorway it clearly wouldn't fit through, then had to deconstruct it hastily on the sidewalk. During reassembly, they were extremely rough with the delicate 100+ year-old wood. The piece is now severely damaged. When we contacted Shlepper's immediately, they were dismissive and refused to take responsibility for breaking their promises and falsely advertising themselves as experienced with antiques. Professional repair will cost $3,500. Their "resolution"? They offered us $60. They demonstrated no expertise with delicate items and showed no accountability when their negligence caused damage. Save yourself the heartbreak and money--use a moving company that actually has the experience they claim.

Have used this company several times for local NY area moves, same estimator, always did a good job and recommended them to friends and family. After a seamless pick up in the NY area for 2 long distance moves, things rapidly went downhill. Shleppers Long Distance Manager went haywire with my credit card, not bothering to specify charges for each of the 2 separate moves, overcharging beyond the contracted 50% at pick up, and then refusing to correct the error, despite numerous emails and phone calls. Owner threatened that we would be responsible for any charge back fees that he might incur. Eventually, the overcharge was appropriately credited back to us. Arranging for delivery was the next obstacle. Long Distance Manager arrogantly insisted that we were required to remain at home and accept delivery at any time during a 2 week period estimated delivery window. Finally, the delivery dates were agreed to, after more emails, phone calls, and lots of aggravation. But we weren't done yet.... Since Shleppers insists that all their long distance moves utilize 18 wheeler 73ft long tractor trailers, we had to provide assurance that this size vehicle could safely navigate residential streets at the destination. One of the delivery addresses could not accommodate this size vehicle, so we were required to pay $900+ extra so that Shleppers could contract with a local mover, local personnel and a shuttle truck to offload the shipment from the 18 wheeler, and transfer it to the small shuttle truck for delivery by local personnel at the destination. In a typical "bait and switch" maneuver, Shleppers never used any 73ft tractor trailer, never contracted with any local mover, personnel or local truck to offload the non-existent tractor trailer. Instead, without informing us of the change in delivery plan, they simply used one of the their standard moving vans, for which no extra charge was ever agreed to or contracted,with 2 NY personnel (instead of the usual 3 crew size) and drove down from NY to the first long distance destination. Although Shleppers incurred no extra costs to justify the extra $900+ they had charged us, they have refused to credit that back to us. The owner became abusive, threatening collection and legal action. Unfortunately, problems with Shleppers didn't end there. We had also purchased costly full value coverage for both shipments. 2 boxes were missing after the 2nd shipment was delivered to the next location (by the same standard moving van). Although the cost of this extra insurance is clearly shown on our Bill of Lading, Shleppers insists that we had no full replacement coverage, and so they are generously offering us about $100 for our missing belongings! Best advice: Stay away from Shleppers, especially when looking for a long distance mover!!