Shleppers Moving & StorageReviews of shleppers.com

I called Sleooers in NYC for a small move. One bedroom to one bedroom. I was put on hold a few times waiting from a quote by the customer service Rep David. He seemed more interested in learning about how I found the Company. He gave me a quote of a 1200. I said I’m sorry that’s a little high. I’m not moving a bed or dresser. He hung up on me in mid sentence. Seriously, how are these people the best moving company if the customer Reps hang up on potential customers? David was rude and quite frankly that says a lot about thus company,

The guys worked hard - the day before to pack up our small apartment and I was advised by the foreman to tip in cash at the end of that day. We tipped well. The next morning they reappeared to move us. Again I was impressed at how hard they worked. They even scored a great parking space(on my behest) in front of the building. They reassembled our bed and table and generally put the boxes where they belonged. The first negative note was when I was told that it would cost an extra $150 for them to lay down some flooring cover for the building front hallway. (Took them all of 10 minutes to put down this removable covering) Then after they left, I discovered that a large over hanging floor lamp lying on its side on the floor was unusable. The pedestal base - heavily weighted to keep it steady was in pieces - and the long arched metal pole was bent down from the base - It could no longer stand up (A $350 lamp) Then as we unpacked further we saw how clumsily dishes were packed - stacked eight deep with no dividers and just wrapped i heavy paper and placed in boxes. The problem is you discover these things afterwards - It always takes a day or two to unpack and by then you've tipped them and the payment has been made. What got to me was when I unpacked a record player on the bottom of a box - no covering of any kind - simply surrounded by books - The record player did not function. The belt drive was damaged - admitedly an inexpensive item ($129) I have already ordered a new one. We don't anticipate any reimbursement - "Take a picture and send it to us" I regret so readily tipping these guys whenI should have waited until I could see they job they actually did - The packing was poorly done - hasty and sloppy We will never recommend this company.

Beware of letting them charge your credit card automatically. They overcharged me on storage and have yet to return a call or an email to credit my account. Be aware - they say they charge based on volume of what is being moved - bait and switch - it is also based on day of the week. BEWARE. They said they would be at my new residence at 8am with my stuff - they didn't show until 12:30pm. The movers themselves were great. Too bad they have to work for a company that doesn't deserve the,

I previously used Schleppers & everything was 5 star. This time the move did not go perfectly. The company did not inform the movers of the best route, & so they were stopped by the police at a state truck inspection site & held up for 3 1/2 hours (too many people in the truck). They were so anxious to leave my new apt. that they did not assemble my bed correctly, & I had to pay for a workman to fix the problem.