Shleppers Moving & StorageReviews of shleppers.com

Shleppers moved us from NYC to Westchester and only when the truck was a few minutes from our new house did they tell me they needed to charge an extra $775 because they used more boxes than they planned. When they had all my worldly possessions hostage I had no choice but to agree. I only found out after they left that the boxes were half full, some even less than half, so of course they used more boxes. Other fun facts about the move, the movers got into a fight with the super over their refusal to let an elderly resident use the elevator and the super kicked them out, so I had to finish moving the rest of my belongings out of our Manhattan apartment myself. When I complained to the company they responded, and I thought they had reversed the charges, but they apparently didn't. When I complained again they said that it was my fault for not complaining sooner, and then refused to help.

If I could give them zero stars I would. Broke a number of nice quality pieces of furniture, left my silverware in the old home, boxes everywhere - clothes in the dining room?? My mattress was not wrapped and has mysterious black marks up the side that can’t come clean.

I'm not one to write reviews but I was so impressed by this company that here I am. Schleppers managed to move me last minute in the pouring rain. Everyone I talked to was SO nice and willing to help. Not only were they on time and took good care of my things, the 3 guys who moved everything for me were the best. They were so upbeat and fun to talk to, that it made the usual dreadful moving process way more enjoyable. I truly can not sing my praises about this company enough. I will forever recommend them to all family in friends in the Los Angeles/San Diego area. They were all complete gems to work with and made my moving experience from LA to SD a breeze.

DO NOT USE. Would give ZERO stars if I could. While we had a good prior experience with Shleppers, our most recent move was a complete disaster, as if it were a totally different company. They somehow managed to lose a box containing most of my wardrobe. How do you lose a large box moving 15 miles? My guess is they left it in the truck and covered it with refuse, then never bothered to let us know. So irresponsible. They broke another item that we were going to put in my car, but they insisted they would carefully wrap and put on the truck. It was never wrapped and arrived completely destroyed. So careless.  One worker in particular, kept removing his mask despite contstant demands that he stop using it as a chin diaper.  Very dangerous and disrespectful, and a clear violation of the company's claimed covid safety rules. And yes, I repeatedly asked the supervisor to speak with him about this. Then, one worker came back to my house after they finished to try to drag me into a dispute over the supervisor's allocation of the tip (which was very generous despite my issues, since I had not yet realized a box was missing). All in all, they are incompetent, irresponsible, and do not care about maintaining health and safety protocols. 
I reported all these issues (except the missing box) immediately and received a largely indifferent response. Then when I reported the missing box, I was initially ignored, then received another indifferent response and "promise to look for it". Two weeks later, zero follow up from the company.  Do not use them!

Horrible company. In short, they moved our furniture on 10/1/20. After they moved our stuff from our apartment into the truck, they arrived at our building 2 hours late, which was strange because it was only two blocks away. After the move was "done" they had us sign paperwork that the move was completed, and we tipped them (very well). However, thirty minutes after the movers left, we realized that they had completely ripped the leg of an expensive dressed and tried to put it back with Crazy Glue! We immediately brought it up with the company who said it was "part of the moving risk" and that since we had decided to take minimal insurance, we were only allowed $95 in damages, which is less than 10% of what the piece is worth. I asked for my tip back given that they had tried to deceit us, but she said "just too bad". What’s extremely concerning is the movers not being upfront about their $1000 screwup so that they could get tipped. Moving companies HAVE insurance companies to cover for major neglect such as this one. No apologies for the dishonesty at all. Fortunately, there are two journalists who will write the case on their show and on the paper. Terrible customer service, like they don’t care. Additionally When we wrote our complaint, they replied very homophobic remarks.

Shleppers damaged the property where my furniture was stored and now refuses to pay for the damage or return my calls. I have moved many times and never received such shabby treatment. I would never do business with this company again.

I called Sleooers in NYC for a small move. One bedroom to one bedroom. I was put on hold a few times waiting from a quote by the customer service Rep David. He seemed more interested in learning about how I found the Company. He gave me a quote of a 1200. I said I’m sorry that’s a little high. I’m not moving a bed or dresser. He hung up on me in mid sentence. Seriously, how are these people the best moving company if the customer Reps hang up on potential customers? David was rude and quite frankly that says a lot about thus company,

DO NOT... I REPEAT DO NOT USE THIS SERVICE. READ THE REVIEWS BELOW AND SERIOUSLY CONSIDER ANOTHER SHIPPING COMPANY. IS THERE BIGGER FONT THAT YELP OFFERS? IF YOU'VE READ THIS FAR THEN PERHAPS YOU ARE SERIOUSLY CONSIDERING SHLEPPERS. IF THAT'S THE CASE FACTOR IN ANOTHER 20% COST OF WHAT THEY ESTIMATE BECAUSE THAT'S WHAT YOU'LL NEED TO REPLACE THE THINGS THAT WERE DAMAGED OR DELAYED. Right now I am trying to collect compensation for items that were damaged or delayed. Their first offer barely covered the cost of the blow-up mattress that we had to purchase since our bed and other items were delayed. They would not cover that cost, not sure what they expect you or your baby to sleep on, the ground I suppose? Would they have preferred a bill to my chiropractor? Their second offer was in fact above and beyond what was in my contract but it was barely enough to cover the cost of the crib that was damaged. After pushing them to counter their claim offer..THEY REDUCED THE COMPENSATION FOR THE CLAIM. I also believe they asked my partner to amend my Yelp review...hmmmm, really? Seriously, who does that? I feel like Andy Dufresne, I will keep writing letters. I'm sure in a few days I will get response that they deeply apologize for any inconvenience but calling them directly will yield in several voicemails and eventually you'll reach someone that is not being reasonable about your claim...what a shame. OH LASTLY, don't ship anything that has any electronics in it as they cannot verify the mechanical or electrical inner-workings and condition of ANYTHING. So the guitar amplifier they broke won't be given a single penny. I was told that was industry standard but I can't seem to find that anywhere. Please send me, would like to see that.