Fake reviews.
dealing with Arabs who lives in not their countries is the worst decision you will ever make . not saying all Arabs but those who are bunch of scammers running forwarders services.
an another advice STAY AWAY from especially that called fishisfast
Response from ShipToBoxSep 27, 2025
Dear Aniceman,
We’re sorry to hear about your negative experience and take all feedback seriously. At ShipToBox, we are committed to providing transparent, trustworthy service to all our customers regardless of background or location.
We value honesty and integrity above all and stand by the quality and professionalism of our entire team. If there was any misunderstanding or issue during your experience, we encourage you to contact us directly so we can address your concerns personally and work toward a resolution.
Thank you for your feedback.
Sincerely,
The ShipToBox Team
AI
AUDIOVIDEO_ITALY
I have used two years ago this service…
I have used two years ago this service to send one very small Package from USA to Italy I have paid more than $100 YOU ARE ONLY ROBBERS !!!!
Response from ShipToBoxSep 27, 2025
Dear AUDIOVIDEO,
Thank you for sharing your feedback. We’re sorry to hear that you felt our pricing was not aligned with your expectations. At ShipToBox, we strive to offer competitive rates while providing reliable and efficient shipping solutions worldwide.
Shipping costs can vary based on factors like package size, weight, destination, and the shipping options selected. If you’d like, we’re happy to review your past shipment details and discuss how we can better meet your needs in the future.
Please feel free to reach out to our customer support team anytime—we’re here to help.
Sincerely,
The ShipToBox Team
KK
KK
A rude and clueless company
On the 30th of July 2025 at approximately 9:55 AM New York time, I spoke with agent 02 over live chat to enquire if Ship To Box delivers class 9 dangerous goods. I was told no, so I ended the conversation. Afterwards I questioned myself if agent 02 really knew what a class 9 dangerous good was, so, I returned to the chat to ask. As soon as it connected, I was presented with agent 07, who immediately disconnected me. This looked like they didn't want to do business with me, but I give Ship To Box the benefit of the doubt that perhaps I just had a crap agent, so I connected again and was once again presented with agent 02, who would then not answer me when I queried if he knew what a class 9 dangerous good was.
A class 9 dangerous good is, for example, a can of deodorant - an aerosol.
I looked up prohibited items on the websites of the couriers that Ship To Box uses, and they state they do handle class 9 dangerous goods, so, Ship To Box is just a really crap mail forwarding company. Not just because their customer service is rude, but also because the company is weak in knowledge and capability.
Response from ShipToBoxJul 2, 2025
Dear Nikolas,
Thank you for sharing your detailed feedback. We sincerely regret for that.
Regarding your inquiry about Class 9 dangerous goods such as aerosols: We’d like to clarify that, as outlined in our company’s Terms and Conditions—as well as those of our shipping carriers "DHL, Fedex, ..."—aerosol products are classified as hazardous materials and are prohibited from being shipped. This policy is in place to ensure compliance with safety regulations and to avoid any risk during transit.
We understand your frustration, especially given the complexity of shipping regulations, and we truly apologize for any confusion or inconvenience caused. Your feedback is important to us.
Thank you again for bringing this to our attention.
Best regards,
Customer Support Team
AM
Ahmed M.
My Item got lost
They say they didn't receive my item from Walmart while Walmart courier pictured it at a warehouse door.
They say this is not their warehouse, which could be the case or not who could say, but the infuriating part is that after delivery from Walmart, their customer service say the warehouse is closed on Sunday, the day it got delivered, which is a piece of info they never mentioned, and the agent just keeps saying USA is off on Sunday, which is not an excuse since delivery services work on the weekend.
Response from ShipToBoxMay 21, 2025
Hello Ahmed
We understand your frustration. In this case, the box was delivered to the wrong address, which is why it wasn’t received at our warehouse. Since the seller is the courier account holder, we recommend reaching out to them directly—they will be able to assist you further and file a claim with the courier if necessary. We're here to support you if you need any additional details for your follow-up.
Thank you
Customer service team
WI
Waleed I.
Credit Cards gets hacked
Credit Cards gets hacked
Response from ShipToBoxMar 25, 2025
Hello Waleed,
We take security and customer concerns very seriously. ShipToBox does not store or process credit card information directly, as all payments are handled securely through trusted third-party payment processors.
If you have experienced any issues, we strongly recommend contacting your bank or card provider immediately. Additionally, please reach out to our support team so we can assist you in any way possible.
Your trust is important to us, and we’re here to help resolve any concerns you may have.
Thank you,
Customer Service Team
CU
customer
Cards gets hacked with no reason any…
Cards gets hacked with no reason any card linked to there site.
Response from ShipToBoxDec 25, 2024
Hello
we take the security of our customers’ information very seriously. Our website uses advanced encryption and security protocols to protect payment details. If you’ve encountered any issues, please reach out to our support team at [email: [email protected]], and we’ll assist you in investigating this matter further.
We value your trust and will do everything possible to address your concerns. Thank you for bringing this to our attention.
Thank you,
Customer service team
FL
Finian L.
Only believe the 1* reviews on here
What a trash company. The 1 star reviews are real!
Card was hacked and used for hotels and luxury breakfasts. Use at your own risk.
Response from ShipToBoxJun 21, 2024
Hello Finian,
We are so sorry to hear that. but I think there is a misunderstanding.
So please send us an email to [email protected] with more details to be able to help you and solve it. if it's related to ShipToBox company.
Sorry again for any inconvenience.
Thank you.
MH
mohamed H.
Run, Don't even think about using this company.
I would like to start by saying that this cannot be called a company. Please, don't even think about using this company for the sake of your peace of mind and sanity. This is the worst experience I have ever had with any company, not just shipping companies. For three weeks, I begged them daily to split a shipment containing five devices into five separate shipments so that I could ship them. Three continuous weeks of blatant lies and broken promises. It is extremely insulting to any customer to be lied to daily like this. On the first two days, I told them that if the shipments were going to be delayed, they should inform me so that I could make other arrangements because I had a specific deadline to receive these devices. But due to their continuous lies and deception, the shipment was delayed, and I ended up losing a significant amount of money. It was a horrifying experience of failure, lies, and psychological pressure, an experience I would only wish on my worst enemies.
I seriously believe that most of the reviews on this company's website are fake and written by them. Some of the older reviews support this suspicion.
Also, another issue arose today, the day I am writing this review. My bank card, which I used on their website, was stolen and used today. This card was rarely used, so while I cannot be certain that the leak and theft happened through them, it is highly likely because their card usage system on the website is very strange and not secure at all.
Response from ShipToBoxJun 5, 2024
Hello Mohamed
We apologize for the delay due to the orders volume. and we are working on this issue to avoid any delay in the future.
And according to our call. You already solved this issue with the bank and you confirmed that. it's not belong to Shiptobox.
Thank you for your understanding,
