ShipsuranceShipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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MAX
DO NOT USE THIS COMPANY ITS A SCAM THEY MAKE YOU PAY PREMIUMS AND THEN WHEN YOU NEED FOR A CLAIM TO BE PROCESSED THEY ASK FOR A LOT OF USELESS DOCUMENTATION ONLY TO SEND YOU A LETTER THAT YOUR CLAIM WAS DENIED AWFUL COMPANY.
Response from ShipsuranceMar 12, 2022
Max - This is definitely not your normal experience as you have many successfully paid claims. Please call our office to discuss.
C C.
Do not bother buying this through Shipping Easy, they don't follow their own policies and create all these excuses, 40 days past on two claims and they refuse to refund. Also don't believe these so called "positive reviews" likely fabricated. News flash you have a low review rating so it’s not just me complaining, some of these reviews are identical to my experience. I talked to your rep and she has neither had a manager call me like I asked and has yet to show me where is writing and that has my agreeing to this “new requirement”. Looks like a civil court filing and a judge making you refund me is how it’s going to go.
Response from ShipsuranceMar 2, 2022
Cynthia - Thank you for the second negative review. We are happy to discuss your claims with you. Please reach out to your claims representative so they can explain the process. Additionally, all the positive reviews are 100% from happy businesses and sellers!
Armando A.
Purchased a label through pirateship and paid the extra insurance with ship insurance they have literally dragged this out for months and have yet to pay me out after ups completed there investigations
Response from ShipsuranceFeb 11, 2022
Armando - We are happy to look into this for you. We cannot find any claims in the system under your name. If you can provide the details we can research for you. This does not sound right as claims are not "dragged out" unless we are awaiting documentation.
SLR I.
Completely ridiculous. They denied claim, saying the packing tape "alludes to the contents of the box" Really? We have a 3 letter company name, like ABC or RHW, no pictures of the product on the box, no words about automotive or racing parts. And this rule is specifically about things that tempt thieves, however the box was not stolen, it was smashed up by UPS, and still shipsurance denies our claim! Utter garbage.
Response from ShipsuranceFeb 11, 2022
SLR - We are happy to review the coverage details with you and explain the risk mitigation techniques of the coverage.
Gerald Z.
I am glad that Shopify is using this service to process shipping insurance claims. It is very easy to use and reimbursements have been very fast.
Response from ShipsuranceJan 18, 2022
Gerald - Thank you for the great review and we are always here to help!
American Loopers True Bypass S.
Claims are super easy, I'm suing Shipstation which integrates seamlessly with Shipsurance, all I have to do I go to my "Shipments" tab, click on the insurance link, and the form is filled up. I've made a few claims over the year, and they have always come through, I recommend them 100%
Response from ShipsuranceJan 18, 2022
American Loopers - Thank you for the kind words.
Steve B.
Outstanding. Once they get all the documents it doesn't take long to get reimbursed.
Response from ShipsuranceJan 12, 2022
Steve - Thank you for taking the time to write a 5-star review.
Regina H.
This was a unique situation and Shipsurance worked with me to understand the claim and pass it to the claims department. They truly went above and beyond.
Response from ShipsuranceJan 12, 2022
Regina - Thank you for sharing and the 5 star review.
