ShipsuranceShipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Leany B.
I get coverage on every shipment through my online store with this company. When my customer got a damaged package, I had them take a photo of that package and submitted it to this company the same day. It took a week and no additional emails to get my insurance claim approved. Very easy and I will keep using this company.
Response from ShipsuranceJun 2, 2022
Thank you for the great review and sharing your experience, Leany!
Ken
Super convenient, quick, and easy. Filled out the claims questionnaire and was immediately processed.
Response from ShipsuranceJun 1, 2022
Thank you for sharing your experience!
Sayer P.
This company will do anything imaginable to avoid paying a claim no matter how well handled and documented. Absolutely astounding excuses...
Response from ShipsuranceJun 1, 2022
Sayer Payne & Ryan Plewacki (MAS Distro) - Thank you for your review but there might be some confusion here. Upon reviewing your complaint we found that your single claim was paid in full in good faith. Perhaps you can update your review detailing such?
PH
They will do everything they can to avoid paying out the full amount. They will pay as little as possible and find any reason to avoid paying. Terrible experience and company. Avoid at all costs.
Response from ShipsuranceMay 24, 2022
Paul Hung - Your claim was filed and approved to pay the same day.
Reagan L.
Paid for $500 worth of insurance. My package was lost, once it was found it was soaked with water. Ruined 30 items and now they are saying they cannot replace it. Why did I pay for insurance if it’s not actually covering anything? 10/10 WOULD NOT recommend and will never be back.
Response from ShipsuranceMay 23, 2022
Reagan - We understand your concerns. If a package is delivered and left out in the rain for days that is an unfortunate situation. We cover the packages while they are in transit, not after delivery. Give us another chance as we have been covering eCommerce sellers for over 18 years.
Brian Lee H.
Shipsurance called me and explained that one of their associates was not trained properly and made good on the insurance so I am satisfied with the resolution and no longer think they’re a bunch of crooks I will continue to use them Sold an item for $200, $50 of which was insured through the carrier USPS so I bought $150 worth of insurance through Shipsurance. When the item was lost USPS paid their $50 but Shipsurance will only pay $100 since USPS paid the first $50. Why would I pay Shipsurance for insurance I know another company is going to pay? Crooks! BAD company!
Response from ShipsuranceApr 18, 2022
Brian - This claim was paid in full once we discussed it with you. Thank you for your business!
Pavalan
Horrible Customer Service. They are not transparent. Waste of money and time. I did not get any coverage for my international shipping. I will give 0/5 rating.
Response from ShipsuranceMar 25, 2022
Pavalan - We are very confused as to your rating. We cover shipments that are lost or damaged in transit. Your shipment was not lost or damaged. Please call us so we can discuss.
Jack B.
An absolutely terrible claims process has revealed this to be a scam "insurance" company. They have hundreds of customers that probably don't realize that if your company logo is on your packaging, they aren't insuring your shipment. This might not come to light until you file a claim and they show you the fine print. Out of a three box shipment from the USA to Germany, one made it to the customer, one got returned, and one was lost. With zero investigation they assumed the lost package was stolen because we have our logo on the box and only paid us half of the value. We have subsequently decided to take our business elsewhere.
Response from ShipsuranceMar 22, 2022
Mr. Butts - We are happy to discuss our coverage with you. There are no assumptions in the claim adjudication process. If something is excluded from coverage that means it is not covered. Give us a call and we can discuss risk mitigation techniques.
