The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.
Ship Smart Inc. (shipsmart.com) has 759 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Shipping & Logistics · Santa Monica, California
Excellent
Shipping & Logistics · Los Angeles, California
Excellent
Shipping & Logistics · Pomona, California
Excellent
Shipping & Logistics · Sacramento, California
Excellent
Showing 645 reviews with 5 stars · Clear filters
Elaine S.
Best price I could find, easy to work with, item delivered across country in only about a week and best of all, NO DAMAGE AT ALL!!!!!!!PERFECT!!!!!!
Response from Ship Smart Inc.Nov 9, 2022
Hi Elaine, Thank you for the feedback. We are happy we were able to offer our shipping services, the delivery turnaround was swift, and that everything arrived in good order. We appreciate the business.
Susan A.
We used Shipsmart to get a couch and a hallway sideboard/buffet from Arizona to our daughter in California. It was so easy. The staff was pleasant and knowledgeable and they walked us through every step of the process. It made us very comfortable a d we felt safe doing business withShipsmart. Great customer service- It was much appreciated!
Response from Ship Smart Inc.Nov 10, 2022
Hi Susan, We are happy we were able to help make the shipping process easier for you. We appreciate the business and value the feedback.
Ward M.
I found this company extremely well organized and everyone I dealt with knew what they were doing. Each step of the process was clearly communicated. People were easy to reach and both knowledgeable and helpful. Things arrived in excellent shape and on time. Driver was very helpful. It is rare to find a company where everyone knows their job so well and is so easy to deal with. We shipped items from Washington DC to California as well as Maine and Virginia. Top notch!
Response from Ship Smart Inc.Nov 10, 2022
Hi Ward, Thank you for the feedback and for letting us know that the communication was great and the service went well for each of your shipments. We appreciate the business!
Dennis H.
We cannot tell you how immensely excited we are about the amazing service we received from Ship Smart. We initially spoke to them on Tuesday July 26th. Less than 24 hours later the desk we were shipping was picked up at my sisters house in Davie, Florida. The desk was not in a box or crate. The desk was sent to the warehouse where it was very professionally and very securely wrapped and placed on a pallet. Literally seven days later the desk was in our home in Cincinnati, Ohio. While the speed and professional wrapping were important, the very best thing were the people I spoke to. No voice mails and no answering machines. Every time I spoke to someone they answered the phone and made sure everything was taken care of. In our case the desk was a 82 year old desk that my parents bought a few days after they were married in 1940. Ship Smart's care and service were simply wonderful.
Response from Ship Smart Inc.Nov 14, 2022
Hi Dennis, Thank you for entrusting us to ship your parent's desk. We appreciate the feedback and the business! Please do not hesitate to contact us again if you need us in the future.
Sav
Really great experience! I was trying to get some boxes from my parents' house to mine, too many to ship, but not enough to go for a full-on mover. They picked up the boxes on that end, and dropped them off at mine, and everything arrived in great shape. I was worried it would be a huge pain to move, or that I'd have to mess around with packing up a pallet on my own, but they made it easy.
Response from Ship Smart Inc.Nov 8, 2022
Hi Sav, Thank you for the feedback. We are happy we were able to help ease the shipping process for you and that everything went well. We appreciate the business!
Loretta C.
Communication was excellent. Every time I called, my call was answered promptly and the person I spoke to was able to answer my question. The whole process worked exactly the way it was supposed to. I was very happy with the service
Response from Ship Smart Inc.Nov 15, 2022
Hi Loretta, We are happy we were able to help with your shipment, and that the communication was upstanding on our part. We appreciate the business and the great feedback!
Therese R.
The timing was perfect they came when expected. Took care of our items. We were moving almost 2000 miles. The date of delivery was the date our items arrived. Working with shipsmart was the smoothest part of the move. Would definitely use them again.
Response from Ship Smart Inc.Nov 15, 2022
Hi Therese, Thank you for entrusting us with your long-distance shipment. We are happy we were able to help make the process smooth for you. We appreciate the feedback.
Consumer
They were very helpful. They made my out state move seamless and no worries or concerns. From customer service all the way to the movers . Strongly recommend them
Response from Ship Smart Inc.Nov 22, 2022
Thank for your feedback. We are happy we were able to assist with your move. We appreciate the business!